This is a remote position.

About Us:

Medical Departures Inc. is the world leader in finding and booking global doctors & dentists with a network of +6000 clinics/hospitals & +10,000 doctors/dentists in 29 different countries.

We are a fully remote company. The team is spread throughout Latin America, Europe, Africa, and Asia. With more than 50 team members, the team forms a well-linked network across a variety of locations, lifestyles, and backgrounds.

About the role:

Medical Departures Inc., a leader in connecting patients with world-class clinics, is seeking a proactive and detail-oriented AR and Collection (Patient Report Coordinator) to manage and oversee the daily reporting of payments received from patients. This role is essential in ensuring accurate, timely, and clear tracking of patient revenue, working closely with internal teams to maintain a seamless reporting process.

RESPONSIBILITIES:

Accounts Receivable & Collection

• Make regular calls and follow-ups with clinics to collect outstanding payments

• Send invoices and payment reminders to clinics based on billing schedules
  

• Track payment statuses and ensure proper documentation of all transactions
  Collaborate with clinics to resolve any payment discrepancies or disputes

• Update collection records and share reports with the AR Team Leader

Patient Report Coordination

• Update and maintain daily/weekly patient reports to track treatment, invoice, and payment status

• Cross-check patient treatment data with clinic invoices to ensure accuracy

• Coordinate with Sales, Customer Support, and Clinics to verify or correct patient info

• Support in generating summaries or dashboards for internal reporting

ADDITIONAL DUTIES AS REQUIRED

• Attend regular team meetings
  
• Weekend availability, according to shift schedule (5 days on, 2 days off)
• Early/late availability, according to shift schedule
• Communicate with team members via phone, web conference and e-mail
• Preventing unsound or unethical business practices.
• Submitting timely expense reports for reimbursements and completing other tasks and reports in accordance with Company policies and procedures.
• Support the achievement of the Medical Departures Inc.s sales and revenues objectives
• Help build the worlds largest global medical marketplace

Requirements

• 2+ years of experience in collections, invoice reporting, billing, or AR tracking.

• Proficiency in Microsoft Excel and Google Sheets.

• Experience with reporting tools or CRM systems (e.g., Zoho, Salesforce, or similar).

• Strong organizational and time management skills.

• Excellent written and verbal communication in English and Spanish (both are mandatory).

• Ability to work independently in a remote setting, with minimal supervision.

• Detail-oriented, dependable, and able to handle confidential financial data with discretion.

• Ability to work independently and as part of a team

• Great in English (verbal and written) *Is a must*

• Extensive technical experience with: MS Office (Outlook, Word, Excel, Teams Chat) or Google Business suite (Gmail, Calendar, Meet, Docs, Drive), CRM (Zoho, Zendesk, Salesforce, SugarCRM, Freshworks), phones (Twilio, RingCentral, Dialpad, CallTrackingMetrics, Tollfreeforwarding), chat (LiveChat, Olark, 

• Familiarity & knowledge of dental or medical  procedures *is a plus*

• > 40+ WPM typing ability

• Ability to work responsibly and productively from a remote home-office environment with good time management.

• Weekend availability, according to shift schedule (5 days on, 2 days off)

• Availability to attend regular training, coaching sessions, and team meetings (including 1-on-1s).

• Ability to collaborate with team members via phone, web conferences, and email.

• Commitment to ethical practices and adherence to company policies, including timely reporting and expense submission.

EQUIPMENT REQUIREMENT:

• High speed internet & mobile connections

• Reliable computer & mobile device with audio and video capabilities

Benefits