Job Description
About the Role
We are seeking an experienced and detail-oriented Assistant Reservations Manager to join our leading luxury safari collection based in Cape Town. This permanent, full-time role supports the Head of Reservations and combines hands-on travel design with team supervision, systems governance, and commercial accountability.
Key Responsibilities
- Research, design, and curate high-end B2B and B2C itineraries
- Support Travel Designers in crafting seamless, brand-aligned journeys
- Review complex or high-value bookings to ensure feasibility and guest alignment
- Monitor enquiry management and conversion ratios
- Identify upsell and cross-sell opportunities
- Approve discretionary discounts within authorised thresholds
- Step into full managerial capacity in the absence of the Head of Reservations
- Manage domestic/international flights and third-party service bookings
- Booking Performance & Revenue Integrity
- Support occupancy management and peak period inventory control
- Monitor cancellation trends and rate integrity
- Participate in weekly commercial reviews and revenue discussions
- Ensure compliance with internal discount and rate-loading policies
- Work towards departmental revenue targets
- Team Leadership & Development
- Supervise, mentor, and motivate the Reservations team
- Conduct quality control audits on bookings and communications
- Support onboarding, probation processes, and training implementation
- Manage team scheduling and ensure adequate market coverage
- Systems & Process Governance
- Ensure accurate use of reservation and CRM systems
- Maintain CRM hygiene and pipeline tracking
- Oversee data integrity, booking documentation, and rate loading
- Identify system inefficiencies and support process improvements
- Ensure consistent application of booking terms and cancellation policies
- Financial & Compliance Oversight
- Monitor deposits, outstanding payments, and reconciliations
- Support margin awareness and responsible discount application
- Assist in preparing weekly and monthly performance reports
- Customer Retention & Guest Care
- Monitor guests travelling and proactively manage in-travel concerns
- Resolve complaints efficiently and professionally
- Follow up with guests during and post-travel to ensure satisfaction
Requirements
- Proven experience in a leadership role within luxury hospitality, safari, or high-end travel
- Strong background in reservations, travel design, and itinerary planning
- Excellent written and verbal communication skills
- Demonstrated ability to meet and exceed sales targets
- Impeccable attention to detail and strong organisational skills
- Strong negotiation and relationship-building skills
Qualifications
- Proficient in Microsoft Office (Outlook, Excel, Word)
- Experience with Res Request, Safari Portal, and HubSpot advantageous
Salary & Benefits
R37,000 – R40,000 DOE
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Western Cape
The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.
The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.
The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.
To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.
Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.
Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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