Cape Town: Business Improvement Engineer/Manager (Contract) (CPT) posted by Datafin

About the Role

Datafin is seeking a highly driven and forward-thinking Business Improvement Engineer/Manager to join their team in Cape Town. The ideal candidate will have prior experience in an execution role in a Transformation Project, Process Mapping (As Is, GAP reviews and To Be), and be able to run Process Design workshops (virtual and onsite). This 1-year contract position requires the ability to capture and communicate Change Impact (Change in process, Change to roles, Change to systems) and leadership.

Key Responsibilities

• Perform Gap Analysis (As Is , To Be, Gaps) for processes and sites, focusing on any regulatory/compliance/language / system requirements that cannot be met by the To-be process.
• Prepare for sessions needed.
• Facilitate the sessions and keep discussions on track.
• Walk through Process Flow to confirm Roles, Steps and Systems to understand, challenge and capture feedback from countries.
• Walk through the forms and templates used – to understand, challenge and capture feedback from countries.
• Walk through the KPIs and SLAs relevant to the process area to understand, challenge and capture feedback from countries.
• Update the required deliverables , such as Process Map, Role Impacts, System Changes, KPI/SLA changes, Service Catalogue Changes, Transition Plan.
• Assess and capture the impact to the country landscape ( Process, People, Systems, Change Impact).
• Conduct interviews / stakeholder engagements as needed.
• Secure stakeholders signoff and input.
• Based on previous Shared Service / GBS experience, provide expert guidance on role impact and process focus.
• Perform quality control to ensure that the required information is covered and actions assigned.
• Advise on deployment risks and propose mitigation.
• Provide input and steer to complete the transition plan per country and process.
• Execute and support the execution of the Transition plan (Cutover, Go Live and Hypercare), as needed.
• Design required test packs, ensuring all scenarios are included.
• Support the testing with team to ensure knowledge transfer.
• Produce training material and plans where required.

Requirements

• NQF Level 7 qualification (relevant B-Degree)
• Execution role in a Transformation Project
• Running Process Design workshops (virtual and onsite)
• Process Mapping (As Is, GAP reviews and To Be)
• Capturing and communicating Change Impact (Change in process, Change to roles, Change to systems)
• GBS / Shared Service Implementation experience
• Experience / Working knowledge of Finance / Procurement / HR transactional processes
• Leadership Experience
• Able to collaborate with and guide teams to a shared outcome.
• Able to challenge stakeholders to drive process standardisation.
• Delivering under pressure, against tight timelines , with flexibility to accommodate a level of ambiguity and confidentiality constraints.
• Excellent communication (written and spoken) to effectively engage with non-native English speakers in a virtual setting.

Qualifications

• NQF Level 7 qualification (relevant B-Degree)

Salary & Benefits

• Salary details not specified