Cape Town: Business Improvement Engineer/Manager (Contract) (CPT) posted by Datafin
Posted on 2025-07-26 00:00:00
| Employer | Datafin |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Cape Town |
Job Summary
Cape Town – Western Cape – South Africa
- Perform Gap Analysis (As Is , To Be, Gaps) for processes and sites, focusing on any regulatory/compliance/language / system requirements that cannot be met by the To-be process.
- Prepare for sessions needed.
- Facilitate the sessions and keep discussions on track.
- Walk through Process Flow to confirm Roles, Steps and Systems to understand, challenge and capture feedback from countries.
- Walk through the forms and templates used – to understand, challenge and capture feedback from countries.
- Walk through the KPIs and SLAs relevant to the process area to understand, challenge and capture feedback from countries.
- Update the required deliverables , such as Process Map, Role Impacts, System Changes, KPI/SLA changes, Service Catalogue Changes, Transition Plan.
- Assess and capture the impact to the country landscape ( Process, People, Systems, Change Impact).
- Conduct interviews / stakeholder engagements as needed.
- Secure stakeholders signoff and input.
- Based on previous Shared Service / GBS experience, provide expert guidance on role impact and process focus.
- Perform quality control to ensure that the required information is covered and actions assigned.
- Advise on deployment risks and propose mitigation.
- Provide input and steer to complete the transition plan per country and process.
- Execute and support the execution of the Transition plan (Cutover, Go Live and Hypercare), as needed.
- Design required test packs, ensuring all scenarios are included.
- Support the testing with team to ensure knowledge transfer.
- Produce training material and plans where required.
- NQF Level 7 qualification (relevant B-Degree).
- Execution role in a Transformation Project.
- Running Process Design workshops (virtual and onsite).
- Process Mapping (As Is, GAP reviews and To Be).
- Capturing and communicating Change Impact (Change in process, Change to roles, Change to systems).
- GBS / Shared Service Implementation experience.
- Experience / Working knowledge of Finance / Procurement / HR transactional processes.
- Leadership Experience i.e.
- Able to collaborate with and guide teams to a shared outcome.
- Able to challenge stakeholders to drive process standardisation.
- Delivering under pressure, against tight timelines , with flexibility to accommodate a level of ambiguity and confidentiality constraints.
- Excellent communication (written and spoken) to effectively engage with non-native English speakers in a virtual setting.
- Oil & Gas or Retail Industry experience.
- SAP experience.
- Africa OU experience.
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