Cape Town: Car Park Manager posted by Tower Group

Our client, a leader in the care rental industry is seeking a Car Park Manager to join their team based in Cape Town.

MINIMUM REQUIREMENTS

• Matric certificate.
• A tertiary qualification (in any discipline).
• Valid Code B drivers license
• At least 5 years of management experience (preferred).
• Background in logistics, fleet management, or operational leadership preferred.
• Strong understanding of labour relations, risk management, and OHS compliance.
• Must demonstrate a high level of emotional intelligence (EQ) and strong conflict resolution skills.
• Availability to work shifts and attend to after-hours emergencies when required.
• Ability to speak another language (German, French and Italian) Advantageous

MAIN JOB FUNCTIONS

• Lead and manage a team of approximately 100 employees across departments: Car Park, Kiosk, Depot, Fleet, and Admin.
• Oversee both operations at the airport.
• Ensure operational efficiency and turnaround of fleet vehicles (800+ daily during peak).
• Maintain compliance with OHS standards and act at the level of a SHE Rep.
• Manage incidents involving vehicle accidents, customer issues (including foreign nationals), roadside assistance, and police coordination.
• Handle financial oversight: costs, daily penalties, holding fees, vehicle licensing and services, insurance claims, and damage recovery.
• Monitor risk areas including theft (by customers or vagrants), crime involving rental cars, and customer misconduct.
• Ensure consistent application of labour relations, including conflict resolution, disciplinary processes, and team management.
• Be available for emergencies 24/7, especially during the peak season (Sept to April) leave restrictions apply during this time.
• Foster a collaborative team culture, provide support and mentorship, and maintain morale and productivity.
• Communicate effectively with international clients preference given to multilingual candidates (German, French, or Italian an advantage).
• Support compliance and reporting functions including detailed documentation and incident handling.