Cape Town: Chief Operating Officer posted by titc.io

Were looking for a reliable, hands-on COO who enjoys bringing structure to complexity, keeping the business running smoothly, and making sure day-to-day operations are executed consistently and accurately.

Youll be joining a fast-growing fintech operating in a high-volume, multi-entity payments environment. This role is ideal for someone who enjoys operational ownership, clear processes, and accountability and who takes pride in building systems that work well without constant intervention.

This is not a purely strategic or advisory role. Its a practical, execution-led position that plays a critical role in keeping the operational engine of the business stable, scalable, and well controlled.

Job Description:

This role is well suited to someone who is comfortable running operational workflows end to end, enjoys improving processes, and takes responsibility for ensuring people, systems, and execution are aligned.

Youll own the day-to-day operational running of the business, covering people operations, payment operations, internal processes, and operational finance oversight. Youll work closely with founders and senior team members, gradually removing operational dependency on them by introducing clarity, structure, and repeatable ways of working.

 This is a hands-on leadership role focused on consistency, reliability, and execution not a board-level or purely strategic position.

Your daily adventures include:

• Owning the day-to-day operations of the business across teams and functions.
  
• Ensuring operational workflows (payments, reconciliations, refunds, onboarding, internal approvals) run smoothly and consistently.
  
• Introducing clear processes, ownership, and documentation across operational activities.
  
• Monitoring operational risks, bottlenecks, and dependencies and addressing them early.
  
• Supporting operational finance activities such as reconciliations, cash flow visibility, and expense control in partnership with finance leads.
  
• Establishing simple operating rhythms (weekly check-ins, reporting, follow-ups).
  
• Maintaining clear role definitions, responsibilities, and accountability across teams.
  
• Supporting hiring, onboarding, and performance management from an operational perspective.
  
• Preparing the business operationally for audits, reviews, and future scale.
  
• Keeping operational records, documentation, and controls organised and up to date.
  
• Supporting continuous improvement of systems and workflows as the business grows.
  

Requirements

What it takes to succeed: 

• Strong experience in operational or business management roles within fintech, payments, or high-volume transactional environments.
  
• Comfort working closely with numbers, workflows, and operational data.
  
• A structured, methodical approach to work with strong attention to detail.
  
• Confidence owning execution rather than delegating everything upwards.
  
• Experience working with imperfect processes and improving them over time.
  
• Strong organisational and prioritisation skills.
  
• Ability to work closely with founders while operating independently.
  
• A calm, pragmatic leadership style that builds trust and accountability.