Cape Town City Centre: Area Manager(Trolley Management)

About the Role

The Area Manager (Trolley Management) is a critical role in ensuring the effective management of Corporate Building Trolley operations and Facilities Management-related service contracts in Cape Town City Centre. This position requires a highly skilled and experienced professional to lead and manage teams, deliver exceptional customer service, and drive continuous improvement.

Key Responsibilities

• Co-ordinate and manage the operation of all aspects of existing commissioned Corporate Building Trolley management and any subsequent or future contract in this area.
• Co-ordinate and manage the operation of all aspects of further externally commissioned Facilities Management-related service contracts that may be required to become the responsibility of the incumbent in the future.
• Control the financial and resource management of the contracts allocated to you.
• Manage quality standards and control contract costs.
• Provide professional and technical advice specific to Facilities Management Services to departments, committees, and external agencies as approved by the company.
• Ensure the work is compliant with professional standards, within devolved budgets, and meets Service Level Agreements (SLAs) via sound and accountable management systems.
• Maintain trolleys on site.
• Conduct trolley repairs on site.
• Manage and supervise team members.
• Lead change and assist in the delivery of excellence in customer service and professional Facilities Management delivery, instilling a culture of continuous improvement.
• Liaise, co-ordinate, and represent the service and company as a champion for customer service.
• Build a reputation for best-in-class Facilities Management for customer service within all sites allocated to you.
• Manage trolley losses and recoveries on site in the region.

Requirements

• Good understanding of scheduling of staffing and assigning cleaning tasks productively to each position to achieve an output standard according to site-specific SLAs.
• Ability to recover trolleys.
• Ability to conduct trolley repairs.
• Ability to conduct Trolley counts.
• Strong people skills and knowledge or Industrial relations.
• Strong on client relationships and strong communication skills.
• Leadership skills.
• Attention to detail.
• Sense of urgency.
• Problem-solving experience.
• Able to work under pressure.
• Be flexible and adaptable.

Qualifications

Minimum Matric or extensive relevant experience; 5 years Cleaning Management experience in a similar environment on middle management level. Must have own driver’s license and own vehicle. Relevant operations and people management experience. Strong management of staff experience and the ability to oversee large compliments of people (ie. timekeeping, attendance, check work flows, monitoring of schedules, motivating and disciplining staff). Identifying potential candidates to develop. Understand cleaning principles and knowledge of company policies and procedures.

Salary & Benefits

Not specified in the original job description.