Cape Town City Centre: Call Centre Training posted by Merchants SA Pty Ltd

Are you passionate about delivering exceptional service? Do you thrive in fast-paced environments where every call matters? Were looking for Call Centre Agents (Customer Service Representatives) who are ready to represent our brand with professionalism, care, and enthusiasm. About the Role: As the first point of contact, youll be a trusted advisor to our customersresolving queries, providing support, and ensuring every interaction is a positive experience. Whether its helping someone navigate a product or responding to a concern, your goal is simple: make every customer feel heard and valued. Key Responsibilities: Provide accurate, efficient, and professional responses to customer inquiries. Handle complex queries with empathy and attention to detail. Capture and document all customer interactions thoroughly and accurately. Escalate issues when required, ensuring a seamless customer journey. Stay up to date on product knowledge and process changes. Uphold data confidentiality and comply with relevant service guidelines. Minimum Requirements: Matric / NQF Level 4 qualification. Minimum 6 months of contact centre experience (essential). Minimum 6 months of customer service experience. What Were Looking For: A genuine passion for delivering great customer experiences. Previous experience in an international call centre is a strong plus. Strong communication skillsverbal and written. Confident in navigating systems and multitasking on a PC. A proactive, team-oriented attitude. Calm, empathetic, and solution-focused in all customer interactions. Experience in food, retail, hospitality or similar customer-facing environments is an asset.