Cape Town City Centre: Cash Processing Centre Manager

About the Role

The Cash Processing Centre Manager is responsible for overseeing all cash-related activities at our Cape Town offices, ensuring compliance with contractual obligations, implementing company procedures cost-effectively, managing CPC staff, and improving profitability. This role requires a strong leader who can drive operational efficiency, manage staff effectively, and maintain excellent customer relationships.

Key Responsibilities

• Effective management of Cash Processing Centre Operations: Understanding and complying with policies and procedures, providing performance information, managing reconciliations, authorizing EFT payments, ensuring staff have necessary tools, maintaining equipment, and adhering to legislative and company standards (including SARB, Health and Safety, security, HR, finance, and risk).
• Effective management of Cash Centre staff : Setting behavior standards, managing housekeeping, implementing cost-saving models, managing budgets, wages, and overheads, preventing claims, optimizing labour and organization, ensuring adequate staffing, overseeing employee records, identifying and arranging training, succession planning, promoting personal development, monitoring motivation levels, conducting disciplinary actions, holding staff meetings, and maintaining trade union relationships.
• Effective management of Customer Relationships : Maintaining customer retention and service levels, managing SLAs, and investigating customer queries and complaints.
• Effective management of the Risk process and Compliance : Monitoring loss prevention and reduction, ensuring adherence to procedures, utilising company systems, and maintaining audit records.
• Health and Safety : Reporting and discussing safety incidents, following up on safety activities, attending safety programs, complying with policies, and distributing safety information.

Requirements

• Qualification: Tertiary qualification in banking, financial services, or general management preferred; valid driver’s license.
• Experience: Minimum 3 years’ experience, knowledge of Cash Centre policy and procedures, relevant SARB legislation, HR policy and procedures, Health and Safety legislation, and sound understanding of financial information.

Qualifications

No specific qualifications mentioned.

Salary & Benefits

Salary details not specified in the original job description.