Cape Town City Centre: Floor Quality Manager

About the Role

The On-the-Floor Quality Manager plays a crucial role in ensuring product quality and process compliance within our production area and quality control laboratory. This position requires a proactive approach to preventing defects, addressing quality issues promptly, and fostering a culture of quality through active leadership and continuous improvement initiatives.

Key Responsibilities

• Maintain a consistent presence on the production floor and in the quality control laboratory to oversee quality performance and ensure compliance.
• Confirm that production processes adhere to established quality standards, specifications, and work instructions.
• Detect quality issues as they occur and implement immediate containment and corrective measures.
• Lead investigations into root causes of defects, rework, and customer complaints.
• Execute, validate, and document corrective and preventive actions (CAPA).
• Support first-article, in-process, and final inspections.
• Collaborate with operators, supervisors, and staff to enhance process capabilities.
• Train and mentor employees on quality standards and best practices.
• Ensure the correct use of quality tools, including control plans, SOPs, check sheets, and overall quality management systems.
• Verify compliance with standard operating procedures (SOPs) and related quality documentation.
• Track key quality indicators such as defect rates, rework, and yield, driving ongoing improvements.
• Assist with internal and external audits by maintaining compliance at the floor level.
• Coordinate with maintenance and engineering teams to resolve equipment-related quality concerns.
• Promote safety, cleanliness, and discipline in alignment with FSSC quality standards.
• Provide support in the microbiology laboratory as needed.

Requirements

• Diploma or degree in food science or a related discipline, or equivalent practical experience.
• Between 2 to 5 years of practical quality experience within a manufacturing or production environment.
• Solid knowledge of shop-floor quality tools and inspection methods.
• Familiarity with quality management systems and standards such as ISO 22000 (FSSC 22000).

Qualifications

• Diploma or degree in food science or a related discipline, or equivalent practical experience.