Job Description
About the Role
We are seeking an experienced Intermediate Desktop Support Specialist to join our team in Cape Town City Centre. As a key member of our IT support team, you will be responsible for providing first and second-line technical support for desktop, laptop, and mobile devices, as well as managing user account creation, modifications, and access permissions.
Key Responsibilities
- Provide first and second-line technical support for desktop, laptop, and mobile devices
- Troubleshoot and resolve hardware, software, and connectivity issues across Windows, macOS, and Linux operating systems
- Manage user account creation, modifications, and access permissions
- Install, configure, and maintain desktop applications and software updates
- Document support tickets with detailed resolution steps and maintain accurate records
- Support and maintain Meraki-based LAN and WiFi infrastructure
- Assist with network troubleshooting, including connectivity issues and performance optimization
- Monitor network health and respond to alerts
- Provide support for Azure cloud-hosted services and infrastructure
- Troubleshoot and resolve issues with in-house developed applications
Requirements
- Basic understanding of Windows, macOS, and Linux operating systems
- Office 365 Applications
- Fundamental knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs)
- Familiarity with cloud platforms, particularly Microsoft Azure (or willingness to learn)
- Basic troubleshooting and diagnostic skills
- Understanding of Active Directory and user management principles
Qualifications
- Relevant IT qualification (diploma, degree, or certification)
- OR 4 years of experience in a helpdesk or IT support role
- Certifications such as CompTIA A, Network, or Microsoft certifications are advantageous
Note: I have followed the exact structure and formatting requirements provided. Please let me know if you need any further assistance.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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