Job Description
About the Role
We are seeking a reliable and customer-focused Junior Front-of-House Manageress to join our team at a well-established, family-owned wine estate in the Durbanville Wine Valley. As a key member of our front-of-house operations, you will be responsible for ensuring excellent guest service, managing daily operations, and supporting staff supervision.
Key Responsibilities
- Assist with the management of daily front-of-house operations
- Supervise and support front-of-house staff during service
- Ensure excellent guest service and maintain service standards
- Assist with bar control and stock oversight
- Manage reservations and guest enquiries
- Handle emails, telephone enquiries, and basic administration
- Assist with social media updates where required
- Support management with general operational tasks
Requirements
- Minimum 1 year experience in a fast-paced hospitality environment
- Professional appearance and conduct
- Strong customer service orientation and interpersonal skills
- Ability to supervise staff and assist with operational oversight
- Competent with basic administration (reservations, emails, telephone handling)
- Excellent verbal and written communication skills in English
Qualifications
- None specified
Salary & Benefits
- Not mentioned
Additional Information
- Female candidates preferred due to existing team dynamics
- Candidates must provide contactable references and a recent photograph
- Own reliable transport (non-negotiable) – the venue is located on a farm with no access to public transport or Uber after 17:00
- Must be available to work weekends, public holidays, day shifts, and occasional evenings
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Cape Town Region
The hospitality industry in the Cape Town region is a thriving sector, driven by tourism and international trade. Typically, this field offers diverse job opportunities for those with a passion for providing excellent customer service and experience the beauty of South Africa’s vibrant culture. Generally, career paths in catering and hospitality are well-established, with a range of roles available to suit various skill sets and interests.
In terms of salary expectations, it is common for entry-level positions in this field to fall within the range of R200 000 to R350 000 per annum, depending on the specific role, experience, and industry sector. However, salaries can vary significantly depending on factors such as the size of the company, level of responsibility, and location. Typically, more senior roles or those in larger organizations may command higher salaries, often falling within the range of R500 000 to R800 000 per annum.
Common skills required for a successful career in catering and hospitality include excellent communication and interpersonal skills, attention to detail, and the ability to work well under pressure. Other essential skills include basic knowledge of food preparation, wine service, or other relevant trade skills, as well as an understanding of customer service standards. Additionally, proficiency in languages such as English, Afrikaans, or isiZulu can be beneficial for working with diverse clientele.
The hospitality industry sector in the Cape Town region is diverse and encompasses various sectors, including fine dining restaurants, hotels, conference centers, and tour operators. Financial services sector companies often employ caterers and hospitality professionals to provide event catering services, while technology industry organizations may require staff with expertise in events management or conference coordination. The manufacturing sector also employs catering and hospitality staff, particularly in the production of food and beverages.
Career development opportunities abound in this field. Typically, career progression involves working one’s way up through the ranks, starting as a junior staff member and taking on increasingly senior roles such as team leader or department manager. Many organizations offer training programs and mentorship schemes to support employee development and advancement. With experience and additional qualifications, hospitality professionals can move into management roles, become entrepreneurs, or pursue careers in related fields such as sales, marketing, or event planning.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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