Job Description
About the Role
The Night Auditor is a critical role within our Front Office team, responsible for ensuring the accuracy and integrity of all revenue reports and transactions. This position requires a highly organized and detail-oriented individual with excellent communication skills to interact with guests and colleagues.
Key Responsibilities
- Audit all daily revenue reports to ensure accurate income accounting
- Verify actual departure report and scrutinize guest checkout folios to eradicate discrepancies
- Scrutinise front office allowances, rebates, discounts, paid outs, and room transfers for correct authorisation
- Reconcile credit card transactions processed through electronic data capture and batch close
- Reconcile promotion/loyalty programs, charge slips with guest departure folio
- Monitor correct documentation of all transactions by Front Office associates
- Prepare and process reports generated e.g. Daily Handover and Financial Reports
- Assist in Front Office Operations/Systems as required
- Balance Food and Beverage pre-lists and report discrepancies to the Front of House and Accounts Manager
- Report major operational matters to the Accounts Manager
- Ensure all other outlets are performing during the night (Housekeeping, In Room Dining, Stewarding, Security)
- Anticipate possible hazards and conditions and correct or prevent them from happening
- Maintain highest standards of personal hygiene, dress, uniform, appearance, body language, and conduct
Requirements
- Grade 12 Certificate
- At least 2-3 years in similar position in comparable hotels
- Accounting qualification/experience
- Ability to respond properly in hotel emergency and safety situations
- Ability to provide accurate information to guests in a courteous manner
- Ability to take messages for in-house or arriving guests in accordance with procedures
- Ability to properly handle incoming and outgoing mail/packages
- Fluent in English (additional language advantageous)
- Proficiency in Front Office tasks
- Good networking skills
- Good organising skills
- Ability to operate computer systems with ease (knowledge of Microsoft Office & Amadeus)
- Ability to remain calm and composed in difficult situations
- Understanding of travel and the tourism industry
Qualifications
None mentioned.
Salary & Benefits
Not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Cape Town Region
The hospitality industry in the Cape Town region is a thriving sector, driven by tourism and international trade. Typically, this field offers diverse job opportunities for those with a passion for providing excellent customer service and experience the beauty of South Africa’s vibrant culture. Generally, career paths in catering and hospitality are well-established, with a range of roles available to suit various skill sets and interests.
In terms of salary expectations, it is common for entry-level positions in this field to fall within the range of R200 000 to R350 000 per annum, depending on the specific role, experience, and industry sector. However, salaries can vary significantly depending on factors such as the size of the company, level of responsibility, and location. Typically, more senior roles or those in larger organizations may command higher salaries, often falling within the range of R500 000 to R800 000 per annum.
Common skills required for a successful career in catering and hospitality include excellent communication and interpersonal skills, attention to detail, and the ability to work well under pressure. Other essential skills include basic knowledge of food preparation, wine service, or other relevant trade skills, as well as an understanding of customer service standards. Additionally, proficiency in languages such as English, Afrikaans, or isiZulu can be beneficial for working with diverse clientele.
The hospitality industry sector in the Cape Town region is diverse and encompasses various sectors, including fine dining restaurants, hotels, conference centers, and tour operators. Financial services sector companies often employ caterers and hospitality professionals to provide event catering services, while technology industry organizations may require staff with expertise in events management or conference coordination. The manufacturing sector also employs catering and hospitality staff, particularly in the production of food and beverages.
Career development opportunities abound in this field. Typically, career progression involves working one’s way up through the ranks, starting as a junior staff member and taking on increasingly senior roles such as team leader or department manager. Many organizations offer training programs and mentorship schemes to support employee development and advancement. With experience and additional qualifications, hospitality professionals can move into management roles, become entrepreneurs, or pursue careers in related fields such as sales, marketing, or event planning.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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