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Cape Town City Centre: Operations Call Centre Manager



Cape Town Region



Customer service / support

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Job Description

Job Title: Operations Call centre Manager: (Inbound) Looking for an Operations Manager with 5 years of management experience in call centre, preferably in FMCG, retail, or direct selling industries. Seniority Level: Mid Career (4 – 6 yrs exp) Location: CPT – Northern Suburbs, Western Cape Type: Permanent Duties and Responsibilities: Tertiary qualification in Business Management or equivalent with exposure to Supply chain, logistics, call-centre, or retail. Minimum of 5-years’ experience in a management role with exposure to call centre, operations and logistics. Able to manage 100 administrative processors At least 3 years in a Key Account Management or Retail role or direct selling of a product. Ability to manage, motivate and develop team members. Strong prioritisation, time-management, and project management skills. Good communication skills with ability to present complex information to a wide range of audiences. Customer service orientated while being efficient and proactive. Conflict resolution management. Skills Required: Call centre management Inbound sales – ECOMMERCE People Management Supply chain and Logistics processing teams Project Management



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Cape Town City Centre: Operations Call Centre Manager



Cape Town Region



Customer service / support

Advertisement



Job Description

Job Title: Operations Call centre Manager: (Inbound) Looking for an Operations Manager with 5 years of management experience in call centre, preferably in FMCG, retail, or direct selling industries. Seniority Level: Mid Career (4 – 6 yrs exp) Location: CPT – Northern Suburbs, Western Cape Type: Permanent Duties and Responsibilities: Tertiary qualification in Business Management or equivalent with exposure to Supply chain, logistics, call-centre, or retail. Minimum of 5-years’ experience in a management role with exposure to call centre, operations and logistics. Able to manage 100 administrative processors At least 3 years in a Key Account Management or Retail role or direct selling of a product. Ability to manage, motivate and develop team members. Strong prioritisation, time-management, and project management skills. Good communication skills with ability to present complex information to a wide range of audiences. Customer service orientated while being efficient and proactive. Conflict resolution management. Skills Required: Call centre management Inbound sales – ECOMMERCE People Management Supply chain and Logistics processing teams Project Management



GO APPLY NOW

Safe & secure application process

Advertisement



Advertisement



Explore More Opportunities


Jobs in Cape Town City Centre

Jobs in Cape Town Region

Customer service / support Jobs


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town City Centre, Cape Town Region


Job Seeker Tip

Get references ready before you need them - keep in touch with past managers and colleagues.

Related Jobs

Check back soon for related job recommendations!

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Gauteng: Senior Project Manager posted by Flink Recruitment

December 5, 2025

Roles and ResponsibilitiesSenior Project Manager Salary: Negotiable, depending on experience + guaranteed 13th Cheque + Discretionary Performance Bonusses...

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Gauteng: Senior Project Manager posted by Flink Recruitment

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Flink Recruitment Solution Sales

Roles and ResponsibilitiesSenior Project Manager Salary: Negotiable, depending on experience + guaranteed 13th Cheque + Discretionary Performance Bonusses...

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Grahamstown: Sous Chef posted by Bright Placements (PTY) Ltd

Jobs in Eastern Cape December 5, 2025
Bright Placements (PTY) Ltd Solution Sales

QualificationsCulinary Arts Diploma or relevant professional chef certification.HACCP or Food Safety certification (advantageous).Leadership or kitchen...

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Grahamstown: Sous Chef posted by Bright Placements (PTY) Ltd

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Bright Placements (PTY) Ltd Solution Sales

Qualifications and ExperienceEducation:National Diploma or Certificate in Professional Cookery, Culinary Arts, or Hospitality Management.Additional training...

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Centurion: Systems Implementation Project Manager – ERP, Software & Technology Rollout posted by Flair TM

Jobs in Centurion December 5, 2025
Flair TM International Retail

Key ResponsibilitiesLead planning, coordination, and execution of systems implementation, software deployment, and ERP integration projects.Translate...

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Centurion: Liaison and Sales Administrator posted by Flink Recruitment

Jobs in Centurion December 5, 2025
Flink Recruitment Petro Chemical

Roles and ResponsibilitiesCustomer Liaison and Sales AdministratorLocation: Sutherland Ridge, CenturionType: Permanent, Full-Time, Office-basedWorking...

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Browse Employers

View All

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Posted in Uncategorized

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