Cape Town City Centre: Reservations Agent (Trade) | Head Office

Date	2024-10-05
Job Title	Reservations Agent (Trade) \| Head Office
Employer	More Information
Salary
Category	Admin Clerical Secretarial
Location	Cape Town Region / Cape Town City Centre

Job Summary

The Trade Reservationist`s purpose is to facilitate our guests’ complete experience by ensuring that they reflect the warm and welcoming atmosphere guests can expect from our group of properties. Our Reservations Agents maximise room revenue and occupancy levels, whilst still achieving exceptional levels of customer satisfaction, by effectively assisting agents & guests, whilst upholding the purpose of The Royal Portfolio, which is “To give our guests a complete experience and a perfect stay.” MAIN DUTIES & RESPONSIBILITIES To provide accurate and timeous information to Retail, Wholesale and OTA trade as well as SA Resident and Royal Members Club (RMC) guests, with regards to all queries about The Royal Portfolio properties. Offer advice based on your expertise about the properties as well as additional activities our properties offer or guided experiences with 3rd party suppliers – it’s not just about the room it’s the full experience. To manage The Royal Portfolio inventory effectively as well as maintain the relationships with both Trade and Guests in order to maximise sales and revenue from all channels. Finance – Deposits, Cancellations & Commissions Online booking channels Liaise and communicate with internal stakeholders effectively Maintain a workable office environment, by ensuring that all information is retrievable by all office staff REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS At least 2 years’ experience in a Reservations role in a luxury hotel, lodge or head office environment A tertiary qualification in a relevant subject (Hospitality, Tourism, Marketing a distinct advantage) Previous experience in OPERA (Property Management System) essential Exceptional written and verbal communication in English Passion for the Hospitality & Service Industry Exceptional organisational skills with high attention to detail A good understanding of luxury brands Ability to multi-task and work in a fast-paced environment Positive attitude and highly responsive Highly self-motivated and ability to take initiative Ability to complete tasks timeously and accurately Team player It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.

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Reservations Agent (Trade) | Head Office position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2024-10-05 in the Admin Clerical Secretarial category

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