Job Description
About the Role
The Training Content Developer & Writer supports the HR Learning & Development function by assisting in the creation, development, structuring and standardisation of retail training manuals and learning materials under the guidance of the Training Facilitator. This is an entry-level opportunity designed for individuals seeking practical experience in instructional design, content development and retail training support.
Key Responsibilities
- Assist in the drafting, structuring and formatting of comprehensive retail training manuals.
- Translate operational store procedures into clear, structured and user-friendly training content.
- Develop and update induction manuals, onboarding guides and role-specific training documents.
- Standardise existing training content to ensure consistency in format, tone and structure.
- Create structured learning modules aligned to:
- Customer service standards
- Sales techniques and upselling practices
- Product knowledge and brand storytelling
- POS processes and cash handling procedures
- Stock handling and loss prevention procedures
- Visual merchandising standards
- Company policies and compliance guidelines
- Draft training assessments, quizzes and knowledge checks to support learning retention.
- Assist in creating facilitator guides and supporting notes where required.
- Ensure all content aligns with Carrol Boyes brand identity, tone and operational standards.
Requirements
- Retail experience (1–2 years preferred), OR retail experience with training exposure.
- Education / Teaching / Learning background (advantageous).
- Understanding of retail operations and customer service.
- Strong facilitation, communication and administrative skills.
- Strong written communication and editing skills.
- High attention to detail.
- Strong Microsoft Word formatting skills.
- Ability to structure information clearly.
Qualifications
None mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other / general Jobs in Cape Town Region
The Cape Town region is home to a diverse range of industries, with the general job market trending towards a strong demand for skilled professionals across various sectors. Generally, the technology industry and financial services sector are among the most prominent employers in the area, often requiring a mix of technical expertise and business acumen. Typically, these roles involve working closely with teams to drive innovation, improve processes, and deliver results.
In terms of salary expectations, it’s essential to note that these can vary widely depending on factors such as experience, company size, industry sector, and specific job requirements. Broadly speaking, salaries for general positions in the Cape Town region can range from R300 000 to R600 000 per annum, although this is a very general estimate and actual salaries may differ significantly. For example, roles in larger companies or those requiring highly specialized skills may command higher salaries.
Common skills required for these types of roles include strong communication and interpersonal skills, the ability to work effectively in a team environment, and proficiency in specific software applications or technologies relevant to the industry sector. Other essential skills may include problem-solving abilities, analytical thinking, and adaptability. It’s also common for professionals in this field to possess a degree in a relevant discipline, such as business administration, computer science, or engineering.
Industry sectors commonly employing general positions in Cape Town include the technology industry, financial services sector, manufacturing sector, and public sector. Other industries, such as tourism and healthcare, may also require similar types of roles. In terms of career development, opportunities for advancement often exist within these organizations, with common career progression paths including roles such as team lead, senior manager, or director.
Overall, the Cape Town region offers a range of general job opportunities across various sectors, with many companies looking to attract skilled professionals to drive growth and innovation. By developing a strong set of skills, staying adaptable in an ever-changing work environment, and being open to new challenges, individuals can build successful careers in this vibrant city.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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