Cape Town City Centre: UC Engineer (Contract)

Purpose of the Role The UC Engineer will be responsible for the design, documentation, planning, development, maintenance planning, and implementation guidance of Networking and Communications solutions, services, and architectures. The role includes participation in infrastructure planning to ensure secure provisioning of network and communication services that meet business and customer requirements. The successful candidate will guide the development of network designs, strategies, architectures, and documentation aligned to organisational strategy. This role may encompass all aspects of communications infrastructure, including: Multiple platform network integration Internal and external networks Mobile, public and private networks Internet/Intranet Call centres The incumbent will set goals, monitor work, and evaluate results to ensure objectives and operational requirements are met in line with the organisations mission. Formal Education Grade 12 (NQF 4) Essential Bachelors Degree or Diploma (NQF 6) in an ICT-related field Advantageous Technical field support experience in a large corporate environment Advantageous PABX – Mandatory NEC IS3000 experience Mandatory NEC 3C experience Mandatory Experience Required Experience in Telecommunications service support, delivery, or field support Strong experience in PABX and voice gateways (e.g., AudioCodes, SBC) NEC IS3000 experience Mandatory NEC 3C experience Mandatory Proven ability to present and articulate network-related knowledge to management and executive audiences Advanced capability to guide Network Specialists in complex 2nd level diagnostics and fault finding on Voice technologies Hands-on experience in live VoIP production environments together with traditional PBX systems (NEC IS3000, SV, Mitel) Exposure to Routing & Switching, UC, VoIP, VC and IPT technologies Knowledge of: Windows 10x / XP MS Servers MS Office Anti-Virus support Internet Explorer & Internet Mail Microsoft Patches Hardware maintenance (IS3000 PABX systems) LAN administration (SQL, User Profile Management) Server maintenance (Hardware, Software, DHCP, DNS, Security, TCP/IP, FTP) Advantageous SBC / Fortinet firewall experience Advantageous Technical / Legal Certifications A N VOIP (System specific) Advantageous Key Responsibilities Interface with Pre-Sales to establish world-class networking products, solutions, and services Demonstrate strong network design and VoIP engineering capabilities Assess and advise on technical alternatives, balancing technical limitations with operational realities Guide advanced high-level problem management processes (ITIL aligned) Establish monitoring, event generation, ticket logging, and incident reporting mechanisms Develop processes and procedures for Voice services in collaboration with Network Specialists Analyse draft solution proposals for technical viability and fit-for-purpose delivery Identify suitable solutions where requirements fall outside personal expertise Ensure technology alignment with client needs and educate clients on implemented solutions Provide support to other customers/sites when required (occasional travel may be necessary)