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Cape Town: Customer Care Administrator posted by Headhunters

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Job Description

About the Role

Our client in the Food and Beverage / Chemical Solutions Industry is currently looking to employ an experienced Customer Care Administrator to join their team based in Cape Town. The successful candidate will be responsible for coordinating customer service, order processing, stock control, and logistics to ensure accurate, timely, and cost-effective delivery of products.

Key Responsibilities

  • Direct liaison between sales force, customers, and company supply chain to fill all internal/external customer orders.
  • Receives, processes, and distributes all customer orders placed and follow up on any back orders.
  • Generates customer quotes, sales orders, tax invoices and credit notes.
  • Handles customer queries and complaints, ensuring items are recorded and properly closed out upon resolution.
  • Maintain effective working relationships with sales force to jointly satisfy customer demands.
  • Provide regular feedback to clients and sales force regarding order fulfilment status.
  • Manage and attend to incoming calls from customers and walk-in customers.
  • Maintain a delivery note register for all manual orders.

Requirements

  • Grade 12 or equivalent.
  • Relevant Qualification (Diploma or Certificate in Business Administration, Supply Chain, Logistics / Warehousing or Finance) advantageous.
  • 5 Years experience in customer service, sales administration, or order processing.
  • Experience generating quotations, sales orders, tax invoices, credit notes, and purchase orders.
  • Working knowledge of stock control, inventory management, and month-end stock counts.
  • Experience coordinating deliveries, dispatch processes, and liaising with transport providers.
  • Exposure to supplier coordination, back-order tracking, and goods receiving processes.
  • Familiarity with ERP or inventory management systems (e.g. Syspro and Pastel).
  • Proficient in MS Office (especially Excel and Outlook).
  • Good understanding of HSE and quality documentation (SDSs, COAs, PDSs) advantageous.
  • Strong administrative, organisational, and customer service experience in a warehouse, logistics, or supply chain environment.
  • Valid drivers license and own, reliable vehicle.
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Salary & Benefits

Salary details not specified.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

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Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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