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Cape Town: Customer Care Consultant posted by CallForce

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Job Description

About the Role

We are seeking a dedicated Customer Care Consultant to join our team in Cape Town. As a key member of our customer service team, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms.

Key Responsibilities

  • Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and assisting them efficiently.
  • Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
  • Maintain a high level of professionalism and customer service etiquette in all interactions.
  • Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
  • Meet or exceed performance targets, including response time.
  • Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.

Requirements

  • Matric qualification
  • Excellent written communication skills with a strong command of grammar and spelling.
  • Previous customer service or chat support experience is a plus but not required.
  • Strong problem-solving skills and the ability to think quickly and logically.
  • Proficiency in using computers and familiarity with chat and messaging platforms.
  • Ability to multitask effectively and handle multiple chat conversations simultaneously.
  • Empathy, patience, and a customer-focused attitude.

Qualifications

No formal education or certifications are required for this role.

Salary & Benefits

The salary for this position is R35 per hour for the first 3 months of probation. Once deemed competent, you will earn a basic salary of R7 000.00 per month.

Days & Times of Work

  • The operation is based in the Cape Town CBD and runs on a rotational schedule.
  • Shifts are from 06:00 to 22:00, Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) 365 days a year, including public holidays.
View Job  South Africa: SENIOR FULL STACK DEVELOPER- C# - JOHANNESBURG - UP TO R840K PER ANNUM posted by E-Merge

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

View Job  South Africa: DEVOPS ENGINEER - CAPE TOWN (HYBRID) UP TO R680K PER ANNUM posted by E-Merge

Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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