Cape Town: Customer Liaison Consultant-Furnishes & Finishes (High-End) posted by Lumina Personnel

Position: Customer Liaison Consultant – High-End Interiors/Decor

Location: Cape Town – Gardens

Salary: R20 000 R25 000.Neg “DOE “with Benefit’s

Market Sector of high-end architectural design finishing fabrics, textiles and High-End Decor. Specializing in exclusive, products, directed for Architects, interior Designers and discerning homeowners seeking sophisticated, high-quality fabrics and furnishings.

REQUIREMENTS:

• National senior certificate
• Minimum 6 years experience in a similar role in customer service
• Knowledge of textiles/fabric industry
• Proven customer support experience
• Excellent communication skills (written and verbal)
• Problem solving skills
• Ability to work under pressure in a fast-paced environment
• Very good attention to detail
• Exceptional Interpersonal skills
• Ability to multitask, prioritize & manage time effectively
• Must have own reliable transport
• Required to work every second Saturday from 09:00 till 14:00

MAIN DUTIES:

• Customer Satisfaction & Claims Management: Ensure high levels of customer satisfaction by efficiently handling product claims, credits, and returns in line with company policies.
• Claims Investigation & Resolution: Conduct thorough investigations into claims, documenting findings and ensuring timely resolution
• Sales Team Support: Provide proactive support to Sales Managers and Consultants, assisting with queries and complaints.
• Query Resolution: Address and resolve general customer and internal queries with professionalism and accuracy.
• Administrative & Ad Hoc Tasks: Perform general administrative duties and assist with ad hoc tasks as required to support team operations.

Passionate for creating, engaging with top designers, inspiring spaces, guiding clients in selecting the perfect fabrics, finishes, and decor elements, and transforming their visions into reality.

This Role Is For You

Apply Now! Lumina Personnel