Cape Town: Customer Service Agent posted by Tower Group

Our Client, A leader in the Car Rental Industry is seeking Customer Service Agents to join their team based at the Cape Town airport.

MINIMUM REQUIREMENTS

• Grade 12
• AVAILABLE IMMEDIATELY
• Drivers License
• At least 2 years experience in Customer Service and Administration
• At least 1 year Driving experience

MAIN JOB FUNCTIONS

• Effectively handle all aspects of the customers check-out and check-in rental transaction in accordance with company, quality control, claims and accident procedures.
• Making, amending, cancelling and monitoring reservations as required.
• Provide excellent customer service, effectively assisting with customer queries.
• Various admin and general office duties, for example capturing fuel, VRVs, non revs etc., following up on overdue rentals, scanning, partial billing, fleet movement control, claims reports, rental deposits, handing in and recording of all customers lost property recoveries from vehicles.
• Responsible for the security and quality control of vehicles and other company property.
• Identification and reporting of expired licenses, service due vehicle and any other issues not conforming to our quality standards.
• Adherence to good housekeeping and general cleanliness standards for branch environment.

Other duties on request.