Menu Close

Cape Town: Customer Service Agent – USA HOURS – Patient intake and communications Representative -CPT posted by Dash BPO South Africa (Pty) Ltd

Advertisement



Job Description

The Customer Service Representative (CSR) serves as a key link to enhance the patient experience by

promptly and accurately addressing inquiries related to billing and account balances. CSRs are dedicated

to assisting patients with empathy and clear communication. They possess strong problem-solving skills

and are confident in troubleshooting and investigating to resolve any unclear issues or complaints.

The CSR also ensures adherence to financial policies and procedures while maintaining patient

confidentiality.

Each team member aims to uphold excellent service standards, respond efficiently to patient inquiries,

and ensure high levels of patient satisfaction.

WHAT YOU WILL BE WORKING ON:
? Coordinate all physician schedules in an orderly fashion to ensure all appointments flow smoothly
? Call patients to reschedule appointments as needed
? Contact patients who may have not responded to their reminder calls and be assertive to ensure the
appointment will be rescheduled (telemarketing)
? Type and distribute weekly doctor schedules to all medical/surgical offices and staff
? Send information packets, mass mailing to all patients and/or offices when requested
? Assure appropriate documentation is provided in each patient record
? Assure incoming & outgoing clinical summaries and referrals are appropriately placed in the patient
record
? Ensure referrals are received as necessary by doctor or insurance
? Triage calls properly to assure location doctor compliance
? Must be willing and able to be on site 2-3 times per month for training and continuous education.
? Achieve Quality and NPS score requirements
? Comply with all policies and procedures of the organization, including but not limited to standard
operating procedures and Employee Handbook
? Must be willing and able to meet Call Center Remote Work Technology requirements (see addendum)
? Perform various other duties as requested? Perform various other duties as requested.

View Job  Eastern Cape: Accounts Receivable Specialist posted by Hire Resolve

WHAT WILL MAKE YOU AWESOME:
? Able to handle multi-task work and manage time effectively in a fast-paced environment
? Perseverance and excellent follow through
? Customer-service experience
? Problem-solving / critical thinking
? Adaptability and assertiveness

WHAT YOU KNOW:
To be successful in this role you should have the following experience or knowledge

? Strong ability to work independently with limited oversight post-training
? Attention to detail
? Strong phone and verbal communication skills, including active listening
? Excellent customer service and communication skills, including communication via email and text
? Computer proficiency
? Minimum of 2 years of medical and/or clinical experience
? High school diploma



GO APPLY NOW

Safe & secure application process

Advertisement



Advertisement




Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape


Job Seeker Tip

Follow up your job application with a polite email if you haven't heard back within a week.

View Job  Cape Town: Head Pastry Chef posted by Pepperclub Hotel & Spa

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Amanzimtoti: Crane Driver posted by Armature Tech

October 8, 2025

Our company is looking for a crane driver in Amanzimtoti, Durban area. Please send your cv to avi@armaturetech.co.za View Job …

View Job

South Africa: Fitter

Jobs in South Africa October 8, 2025
Engineering

Opportunity for a qualified Fitter to join leaders in the FMCG and packaging industry based in the Western Cape. In…

View Job

Hout Bay: Front Desk/Office Manager

Jobs in Cape Peninsula October 8, 2025
Admin clerical secretarial

Office Duties: Hands on retail counter sales Giving good, qualified information to clients Taking calls from clients Providing routing, estimates,...

View Job

Port Elizabeth: Production Manager

Jobs in Eastern Cape Central October 8, 2025
Manufacturing

This is a hands-on leadership position with no supervisory layer between the Production Manager and the production team meaning strong…

View Job

Pretoria: SalesForce Integrations Developer

Jobs in Northern Suburbs October 8, 2025
Computing IT Software

We are looking for a Intermediate Developer to build and maintain integrations and custom solutions on the Salesforce platform. Youll…

View Job

Witbank: Retail Manager

Jobs in Emalahleni MP October 8, 2025
Retail wholesale

QUALIFICATIONS Grade 12 (Requirement) Diploma/Degree in Retail or Business or related qualification will be advantageous EXPERIENCE Minimum of 5 years’...

View Job  South Africa: Full Stack Python React Developer - 100% REMOTE - R1.08m PA posted by E-Merge
View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area