Menu Close

Cape Town: Customer Service Agent – USA HOURS – Patient intake and communications Representative -CPT posted by Dash BPO South Africa (Pty) Ltd

Advertisement



Job Description

The Customer Service Representative (CSR) serves as a key link to enhance the patient experience by

promptly and accurately addressing inquiries related to billing and account balances. CSRs are dedicated

to assisting patients with empathy and clear communication. They possess strong problem-solving skills

and are confident in troubleshooting and investigating to resolve any unclear issues or complaints.

The CSR also ensures adherence to financial policies and procedures while maintaining patient

confidentiality.

Each team member aims to uphold excellent service standards, respond efficiently to patient inquiries,

and ensure high levels of patient satisfaction.

WHAT YOU WILL BE WORKING ON:
? Coordinate all physician schedules in an orderly fashion to ensure all appointments flow smoothly
? Call patients to reschedule appointments as needed
? Contact patients who may have not responded to their reminder calls and be assertive to ensure the
appointment will be rescheduled (telemarketing)
? Type and distribute weekly doctor schedules to all medical/surgical offices and staff
? Send information packets, mass mailing to all patients and/or offices when requested
? Assure appropriate documentation is provided in each patient record
? Assure incoming & outgoing clinical summaries and referrals are appropriately placed in the patient
record
? Ensure referrals are received as necessary by doctor or insurance
? Triage calls properly to assure location doctor compliance
? Must be willing and able to be on site 2-3 times per month for training and continuous education.
? Achieve Quality and NPS score requirements
? Comply with all policies and procedures of the organization, including but not limited to standard
operating procedures and Employee Handbook
? Must be willing and able to meet Call Center Remote Work Technology requirements (see addendum)
? Perform various other duties as requested? Perform various other duties as requested.

View Job  Gauteng: BECOME A SENSUAL MASSEUSE posted by AESA

WHAT WILL MAKE YOU AWESOME:
? Able to handle multi-task work and manage time effectively in a fast-paced environment
? Perseverance and excellent follow through
? Customer-service experience
? Problem-solving / critical thinking
? Adaptability and assertiveness

WHAT YOU KNOW:
To be successful in this role you should have the following experience or knowledge

? Strong ability to work independently with limited oversight post-training
? Attention to detail
? Strong phone and verbal communication skills, including active listening
? Excellent customer service and communication skills, including communication via email and text
? Computer proficiency
? Minimum of 2 years of medical and/or clinical experience
? High school diploma



GO APPLY NOW

Safe & secure application process

Advertisement



Advertisement




Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape


Job Seeker Tip

Check your social media privacy settings and ensure public content is professional.

View Job  Cape Town City Centre: Senior Civil Engineering Estimator - Western Cape

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Gauteng: Quantity Surveyor – Estimator Construction Fourways, Johannesburg, South Africa posted by Jobs 4 All

Jobs in Gauteng October 30, 2025
Construction Jobs 4 All Mining Other Building

Job Summary:A position exists within the Company for a Junior Quantity Surveyor who will work closely with and report to…

View Job

North West: Senior Project Planner / Scheduler posted by Marvel Placement Consultant

Jobs in North West October 30, 2025
Marvel Placement Consultant Mining Engineering

Minimum Requirements:Minimum of 10 years’ proven Project Planning experience within large-scale, multi-disciplined Mining, EPCM, and Construction...

View Job

Western Cape: Accountant Senior (Western Cape – Atlantis) posted by Techbridge Recruitment

Jobs in South Africa October 30, 2025
Manufacturing Production Techbridge Recruitment

Key ResponsibilitiesFinancial Accounting: Full accounting function including debtors, creditors, bank reconciliations, general journals, and fixed asset...

View Job

Western Cape: IT Technician Senior (Atlantis) posted by Techbridge Recruitment

Jobs in South Africa October 30, 2025
Manufacturing Production Techbridge Recruitment

DUTIES:Provide advanced technical support for hardware, software, and network relatedDaily server checks by means of RMM software to ensure all…

View Job  Pretoria: Sales Consultant (Outdoor) posted by AtripleA recruitment & temps
View Job

Gauteng: Electronic Engineering Graduate posted by TAC Recruitment

Jobs in Gauteng October 30, 2025
Engineering Management TAC Recruitment

DescriptionReceive training in the design, program and configuration of PLC systems for automation equipmentDebug, test and validate control...

View Job

Boksburg: Senior Electronic Engineer posted by Hire Resolve

Jobs in Boksburg October 30, 2025
Hire Resolve Other Engineering

A global company operating in the mining, infrastructure, and natural resources sectors is seeking a Senior Electronic Engineer to join…

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area