Job Purpose:

To manage all aspects of a dealership, including sales, after sales and profitability. He/she will also be required to provide administrative support to ensure the efficient and profitable operation of the department.

Key Responsibilities:

Sales

• Develop, align and implement a tactical strategy and associated policies and guidelines.
• Develop and implement tactical delivery plans and set operational targets.
• Measure the delivery of operational plans, realign and improve where required.
• Implement corporate governance and compliance policies in area of accountability to identify and manage risk exposure liability.
• Advise on the process to ensure the execution of marketing plans and initiatives while supporting the marketing strategy and organizational objectives.
• Develop, implement and maintain relevant advertising campaigns and where possible increase market penetration to meet company objectives.
• Determine, create and track performance criteria and establish an evaluation method to measure and improve operational efficiency for the dealership.
• Ensure business retention through the application of various sales techniques such as negotiations, product comparisons and changing perceptions.

People Management and Leadership

• Prepare people capacity plans in line with delivery, performance objectives and budget; and ensure implementation for direct reports.
• Develop plans to positively influence and manage change by providing interventions and support to enable change implementation.
• Adhere to the company’s Values through leadership.

Provide efficient and effective internal and external communication

• Provide timeous and helpful service to internal and external Prepare service delivery excellence plans for internal and external customers and ensure implementation.
• Negotiating deals with customers whilst ensuring profitability.
• Resolve escalated customer complaints that managers are unable to rectify in order to ensure customer satisfaction.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.

Finance

• Compile a budget which aligns to delivery plans, monitor and report on variances.
• Develop, implement and monitor a cycle of medium-term cost improvements for area of accountability.
• Ensure audit compliance with standard requirements.

Support

• Create a positive work climate and culture to energize employees, give meaning to work, minimize work disruption and maximize employee productivity.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organizational.

Educational Qualifications:

• Matric
• Relevant Sales / Marketing qualification

Relevant years of Experience:

• Minimum 10 years and more of sales and marketing experience in commercial vehicles industry.

Competencies:

• Business and Operations Management
• Developing sales
• Financial Acumen
• Good Governance, Ethics and Values
• Good Negotiation Skills
• Operations Risk Management
• Planning and Budgeting ability
• Planning, Management and Measurement
• Good product and/or service knowledge
• Trust and Integrity