First Line Manager
Posted on 2025-03-29
| Employer | Telebest |
|---|---|
| Salary | 0 |
| Category | Finance Accounting |
| Location | Western Cape / Cape Town |
Job Summary
Our client has an opportunity available for a First Line Manager in the Client Engagement department based in Bellville, Cape Town.
Requirements:
- Matric.
- RE Certificate.
- Short Term Insurance NQF level 4 Qualification.
- Degree or National Diploma (NQF 6) with attendance in Insurance Programmes (NQF 5).
- 2+ years team management experience in a call centre environment.
- Short term insurance industry knowledge.
- Knowledge of Call Centre functions and operations.
- Knowledge of management principles.
- People management experience.
- Personal lines experience.
Responsibilities:
- Drive client service performance against targets.
- Recruit, coach, develop and motivate staff to ensure optimum performance.
- Provide effective leadership and motivation to a team of Client Service Consultants.
- Ensure a consistent and detailed understanding amongst all service team members of the operational shifts, targets, products, business rules and conditions.
- Drive performance excellence.
- Actively manage and report on operations and the achievement of targets.
- Resolve customer queries or complaints effectively and within SLA.
- Maintain service, quality and desired outputs within a specific functional process.
- Ensure compliance to tactical policies, procedures and standards.
- Develop work routines in line with operational plans or schedules.
- Share knowledge on, and participate in the creation of new standards, control systems and procedures to improve service delivery.
- Track and resolve operational and performance variations.
First Line Manager position available in Western Cape, Cape Town. This job position was posted by Telebest. The job has been posted as a premium ad on 2025-03-29 at 13:31:44 in the Finance Accounting category
Click Go Apply to apply online!
You might also like these jobs in the same area.
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Pretoria: First Line Support Technician posted by People Dimension
Job Description/Duties: Logging Support Calls on Manage Engine Service Desk (our ticketing system). Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless. Assisting Installers with Installations (Remote Support) if needed. Escala
View Job
First Line Support Technician
Cape Town: First Line Manager posted by Telebest
Our client has an opportunity available for a First Line Manager in the Client Engagement department based in Bellville, Cape Town.Requirements:Matric.RE Certificate.Short Term Insurance NQF level 4 Qualification.Degree or National Diploma (NQF 6) with att
View Job
First Line Manager
Johannesburg: First Line Team Leader posted by Telebest
Our client has an opportunity available for a First Line Team Leader.Requirements:7 years proven experience in service delivery management, of which 2 years is in creating and implementing Service Operating Processes for technical teams.3 years Desktop Sup
View Job
First Line Team Leader