Job Description
About the Role
We are seeking a motivated FIT Reservationist to join our client’s team in Cape Town, Newlands. As a key member of the hospitality establishment, you will be responsible for delivering outstanding guest experiences and managing reservations with precision.
Key Responsibilities
- Manage individual guest reservations, including bookings, amendments, and cancellations
- Handle telephonic and email enquiries regarding room reservations
- Accurately capture and update reservations on the booking system
- Monitor room availability and assist in maximising room revenue
- Ensure guest requests and billing instructions are correctly recorded
- Provide excellent customer service while promoting hotel offerings and upgrades
Requirements
- Matric Certificate (Hospitality qualification advantageous)
- Experience in a similar reservations role within a 4* or 5* hospitality environment
- Experience working with Opera PMS and reservation systems
- Strong computer literacy (MS Office)
- Excellent communication, organisational, and customer service skills
- Ability to work under pressure and manage multiple bookings efficiently
Qualifications
No formal education or certifications required.
Salary & Benefits
Salary details not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Tourism/Hospitality Jobs in Western Cape
The Western Cape is a thriving region for other tourism and hospitality careers, with a diverse range of industries catering to both local and international clients. Typically, this sector experiences steady growth due to the province’s reputation as a popular tourist destination, attracting millions of visitors each year. Generally, job seekers in this field can expect to find employment opportunities across various sectors, from luxury hotels to outdoor adventure operators.
Salary ranges for careers in other tourism and hospitality vary widely depending on factors such as experience, company size, and industry sector. While broad salary expectations are difficult to pinpoint, it’s common for entry-level positions to fall within the R20 000 – R40 000 per month range, with more senior roles potentially exceeding R80 000 – R150 000 per month. However, these figures are highly variable, and actual salaries can differ significantly based on individual circumstances.
Common skills required for careers in other tourism and hospitality include excellent communication and interpersonal skills, a strong attention to detail, and the ability to work well under pressure. Other essential skills often include language proficiency (especially English and Afrikaans), knowledge of local culture and customs, and experience with customer service or marketing. Additionally, having a basic understanding of financial management, conflict resolution, and team leadership can be beneficial in advancing one’s career.
The Western Cape is home to various industries that commonly employ professionals in other tourism and hospitality, including the financial services sector, technology industry, manufacturing sector, and more. These sectors offer diverse opportunities for job seekers, from working as a concierge or tour guide to managing hotel operations or marketing campaigns.
Career development opportunities abound in this field, with common paths including taking on additional responsibilities, pursuing specialized training or certifications, and moving into management roles within existing companies. With experience and dedication, professionals can transition into senior leadership positions or explore entrepreneurial ventures, leveraging their expertise to build successful businesses in the Western Cape’s thriving tourism industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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