SUMMARY

Responsible for developing and implementing high-quality, innovative menus and recipes that reflect the property’s culinary identity within price guidelines set by Group Support Services. Ensures guest satisfaction through excellent kitchen hygiene, stock and waste control, and a well-trained team.

MINIMUM REQUIREMENTS

QUALIFICATION: Matric & relevant Culinary Qualification
EXPERIENCE: At least 2 years in a similar role within a 4/5-star hotel
KNOWLEDGE: All aspects of hotel kitchen operations

COMPETENCIES

• Communication: Verbal, comprehension

• Cognition: Analysis, decision-making

• Personal Effectiveness: Self-management, stress tolerance, attention to detail

• Teamwork & Leadership: Collaboration, influencing others

• Management: Strategic vision, business alignment

KEY RESPONSIBILITIES Management

• Train, develop, and motivate kitchen staff

• Enforce hygiene and safety protocols

• Lead by example with professionalism and positive conduct

• Oversee all culinary operations for smooth service delivery

• Set performance standards for guest satisfaction

• Manage kitchen supervisors: coaching, performance, discipline

• Ensure clear communication across kitchen and departments

• Share and implement Group Support updates

• Report operational incidents that may impact other properties

• Ensure proper storage and inventory standards

Operations

• Develop consistent, high-quality recipes and menus aligned with the propertys brand and pricing

• Maintain comprehensive hygiene practices

• Address guest complaints promptly and professionally

Administration

• Order stock timeously to prevent shortages and waste

• Source best-value products

• Maintain food labelling and storage standards

Financial

• Implement waste management to control costs

• Keep food costs within budget

• Price menus competitively based on market and compset

• Adhere to purchase order protocols

• Manage headcount and productivity to align with budget

Human Resources

• Oversee recruitment and onboarding in line with procedures

• Conduct training, coaching, and performance reviews

• Submit accurate HR documentation on time

• Enforce dress code and hygiene standards

• Apply fair discipline practices

• Maintain up-to-date staff files

GENERAL

• Participate in Duty and Night Manager shifts as required

• Be available telephonically and via email at all times

• Duties may evolve with business and operational needs

REVIEW CRITERIA

• Professional appearance

• Staff communication

• Financial performance

• Job knowledge

• Urgency and initiative

• Problem-solving ability

To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to .za

**Please note that only successful candidates will be contacted. Should you not hear from us within 5 days please consider your application unsuccessful**