Cape Town: Insurance Consultant posted by CallForce

January 15, 2026 Jobs in Cape Peninsula

CallForce

Western Cape

Other IT/Computer

Job Description

About the Role

We are seeking an experienced Insurance Consultant to join our team at CallForce in Cape Town, Bellville. As a key member of our Commercial Contact Centre, you will provide end-to-end service and support to brokers, handling a range of insurance-related queries and tasks.

Key Responsibilities

Provide telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
Dealing with general insurance and policy specific enquiries;
Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
Assisting to resolve all insurance queries within required timeframe and compliance requirements;
Undertake client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
Undertake to adjust premiums in line with new asset values;
Manage client expectation on expected turnaround times for submitted requests;
Adhering to underwriting criteria and regional requirements;
Assist with profiling the client with the best suitable product and underwriting criteria;
Advise brokers to ensure that we meet with clients needs in terms of the correct cover and product;
Assisting in implementing solutions for improvement; and
Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.

Requirements

Matric/ Grade 12;
60 commercial lines FAIS credits;
A relevant insurance related qualification (e.g. NQF lev 5) would be advantageous;
Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry;
Minimum of 3 years experience in short term insurance commercial lines and/or Agri assets.

Qualifications

Relevant insurance related qualification (e.g. NQF lev 5)

Salary & Benefits

Not specified

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How to Apply

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About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

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Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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