Job Description
Customer Problems Coordination & Resolution Effectiveness
- Provide significant support to the sales team when there are significant technical issues to ensure issues are successfully resolved within guidelines and standards.
- Respond to complex complaints and assisting customer with online related queries.
- Ensure all customer support processes and procedures relating to the online system are in place.
- Anticipate customer needs and proactively flag problems before they surface and assist team by escalating, reproducing customer issues until a solution is reached.
- Work directly with customers to troubleshoot, diagnose, and resolve technical issues.
- Gather and analyse data in order to understand problems and address them proactively.
Online Sales Volumes/Customers Onboarded
- Help customers get set up through onboarding.
- Provide customers with support on how to navigate a variety of tools & features on online system.
- Drive sales and ensure an exceptional customer experience online to retain existing customers.
- Assist customers with technical troubleshooting, and billing.
- Engage with customers to reemphasize the value of the online system.
Internal Sales Order Processing Administration
- Taking and entering all orders onto the Kerston Foods order system
- Informing timeously all customers of out of stock products
- Processing sale orders and ensure that the orders captured are accurate with the correct details, such as prices, discounts and product details
- Processing all online sales orders.
- Ensure all daily online priority and early cut-off orders are processed.
- Ensure all online orders are assigned to the appropriate account in the system.
Customer Liaison
- Managing customer feedback into continuous performance improvement processes.
- Ensure that the customer experience is always seamless and that this seamless experience flow through all transitions with customers
- Achieve sales targets through expert consultation.
- Following up with Customers, throughout the sales processes, to ensure satisfaction and updating on progress.
- Frequently engage with the customers in the development and release of promotion and new features on the online system.
REQUIREMENTS & QUALIFICATIONS
- Minimum Grade 12
- certificate level or short training, sales and marketing studies would be an advantage.
- 1-2 years experience in sales
- Proven work experience as a sales representative
- FMCG background in similar role would be an advantage
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About FMCG Wholesale Jobs in Western Cape
In the FMCG (Fast-Moving Consumer Goods) wholesale industry in Western Cape, South Africa, job seekers can expect a dynamic and competitive job market. Typically, this field is characterized by rapid growth due to the increasing demand for consumer goods, particularly from the retail sector. However, common trends also suggest that the industry may experience fluctuations in employment opportunities, particularly during economic downturns.
Salaries for FMCG wholesale roles can vary widely depending on factors such as the level of experience, company size, and industry sector. Generally, salaries tend to be higher for more senior positions or those within larger companies. It’s common for entry-level positions to start in the range of R500 000 – R1 000 000 per annum, while experienced professionals can earn upwards of R2 million – R5 million or more. However, please note that these ranges are broad and may not accurately reflect current market conditions.
Common skills required for FMCG wholesale roles include excellent communication and negotiation skills, strong analytical capabilities, and the ability to work in a fast-paced environment with multiple stakeholders. Other essential skills often include supply chain management, inventory control, and technical knowledge of the FMCG industry. Additionally, having experience working in retail or distribution environments can be beneficial.
The FMCG wholesale industry is often employed within various sectors, including the manufacturing sector, food processing industry, and the pharmaceutical sector. These industries typically require a strong understanding of product supply chains, logistics, and inventory management. Other common employers include distributors who cater to the hospitality and restaurant industries, as well as those in the office supplies and paper products sector.
Career development opportunities for FMCG wholesale professionals are often limited within this specific role, but can be extensive when moving into related fields such as sales, marketing, or logistics. Typically, career progression may involve taking on more senior roles within a company or transitioning into specialized positions such as product management or category development. With experience and additional training, individuals in this field can also explore opportunities in other industries that value supply chain and inventory management expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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