Job Description
Cape Town – Western Cape – South Africa
- Manage and maintain internal network infrastructure, including Sophos firewalls, managed switches, and Wi-Fi access points.
- Oversee connectivity from dual ISPs, ensuring redundancy and high availability.
- Support and maintain endpoint devices for all office and remote users (Windows, macOS, laptops/desktops).
- Manage software updates, configurations, and device policies.
- Handle troubleshooting, cabling, and general IT operations within the call centre environment.
- Take ownership of the companys Cybersecurity posture and continuous improvement.
- Monitor for and respond to potential security incidents.
- Manage identity access control, MFA, and user permissions across systems.
- Lead staff Cybersecurity awareness and training.
- Implement and maintain endpoint protection, monitoring, and vulnerability management tools.
- Administer and secure Google Workspace (accounts, groups, and permissions).
- Oversee integrations with SaaS tools and identity systems.
- Collaborate with Development teams to support secure operations for our GCP-hosted CRM and related systems.
- Act as the primary escalation point for IT incidents and end-user support.
- Develop and enforce IT policies, documentation, and standard operating procedures.
- Manage user onboarding/offboarding, ensuring proper access control and asset handling.
- Identify and execute automation or process improvements to streamline IT operations.
- Contribute to and maintain Business Continuity and Disaster Recovery plans.
- Conduct regular security and access audits.
- Ensure compliance with GDPR, ISO 27001, and internal IT governance standards.
- Manage relationships with key vendors and service providers (ISPs, hardware suppliers, etc.).
- Proven experience as an IT Manager, Senior Systems Administrator, or Network Administrator in a small-to-mid-sized organisation.
- Strong technical foundation in networking (firewalls, VLANs, Wi-Fi, managed switches)
- Experience with Sophos or similar enterprise firewalls.
- Solid understanding of Cybersecurity principles and practical application.
- Hands-on experience with Google Workspace administration and security best practices.
- Strong troubleshooting skills with a proactive, problem-solving mindset.
- Excellent communication and collaboration skills to support both technical and non-technical teams.
- Exposure to cloud platforms (GCP and/or AWS).
- Experience with VoIP or telephony systems.
- Familiarity with automation or scripting (Bash, PowerShell, Python).
- Experience with endpoint or MDM solutions.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Western Cape
The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.
The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.
The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.
To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.
Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.
Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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