Job Description
Cape Town – Western Cape – South Africa
- Manage and maintain internal network infrastructure, including Sophos firewalls, managed switches, and Wi-Fi access points.
- Oversee connectivity from dual ISPs, ensuring redundancy and high availability.
- Support and maintain endpoint devices for all office and remote users (Windows, macOS, laptops/desktops).
- Manage software updates, configurations, and device policies.
- Handle troubleshooting, cabling, and general IT operations within the call centre environment.
- Take ownership of the companys Cybersecurity posture and continuous improvement.
- Monitor for and respond to potential security incidents.
- Manage identity access control, MFA, and user permissions across systems.
- Lead staff Cybersecurity awareness and training.
- Implement and maintain endpoint protection, monitoring, and vulnerability management tools.
- Administer and secure Google Workspace (accounts, groups, and permissions).
- Oversee integrations with SaaS tools and identity systems.
- Collaborate with Development teams to support secure operations for our GCP-hosted CRM and related systems.
- Act as the primary escalation point for IT incidents and end-user support.
- Develop and enforce IT policies, documentation, and standard operating procedures.
- Manage user onboarding/offboarding, ensuring proper access control and asset handling.
- Identify and execute automation or process improvements to streamline IT operations.
- Contribute to and maintain Business Continuity and Disaster Recovery plans.
- Conduct regular security and access audits.
- Ensure compliance with GDPR, ISO 27001, and internal IT governance standards.
- Manage relationships with key vendors and service providers (ISPs, hardware suppliers, etc.).
- Proven experience as an IT Manager, Senior Systems Administrator, or Network Administrator in a small-to-mid-sized organisation.
- Strong technical foundation in networking (firewalls, VLANs, Wi-Fi, managed switches)
- Experience with Sophos or similar enterprise firewalls.
- Solid understanding of Cybersecurity principles and practical application.
- Hands-on experience with Google Workspace administration and security best practices.
- Strong troubleshooting skills with a proactive, problem-solving mindset.
- Excellent communication and collaboration skills to support both technical and non-technical teams.
- Exposure to cloud platforms (GCP and/or AWS).
- Experience with VoIP or telephony systems.
- Familiarity with automation or scripting (Bash, PowerShell, Python).
- Experience with endpoint or MDM solutions.
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