Job Description
About the Role
We are seeking an experienced Floor Manager to join our dynamic team at Wild Dreams Hospitality’s stylish, modern venue in Alberton. As a key member of our management team, you will be responsible for leading our front-of-house staff, managing daily floor operations, and driving exceptional guest experiences. If you’re passionate about hospitality, have excellent leadership skills, and can thrive in a fast-paced environment, we’d love to hear from you.
Key Responsibilities
- Manage daily floor operations, ensuring smooth service flow and guest satisfaction.
- Supervise and motivate front-of-house staff, including waiters, hosts, and runners.
- Oversee staff scheduling, training, and performance management.
- Handle guest queries and complaints promptly and professionally.
- Ensure adherence to service standards, hygiene protocols, and brand policies.
- Liaise closely with the kitchen and bar teams to ensure timely and quality service delivery.
- Monitor stock levels for floor-related items and coordinate with relevant departments.
- Conduct daily pre-shift briefings to align the team on expectations and specials.
- Support management in driving upselling strategies and revenue targets.
Requirements
- Minimum 3 years’ experience in a supervisory or floor management role in an upmarket or high-volume restaurant environment.
- Strong leadership, interpersonal, and communication skills.
- Excellent problem-solving ability and conflict resolution skills.
- High attention to detail and ability to multitask under pressure.
- Knowledge of POS systems and stock controls is an advantage.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
Qualifications
No specific qualifications mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Front Office Jobs in Gauteng
The front office sector in Gauteng, South Africa is typically characterized by a fast-paced and dynamic work environment, with a strong emphasis on customer service, communication, and problem-solving skills. Generally, roles in this field are found across various industries, including financial services, technology, manufacturing, and more. In terms of job market trends, the demand for front office professionals continues to grow, driven by the increasing need for efficient and effective administrative support.
When it comes to salary expectations, front office positions typically offer a competitive remuneration package. However, it’s common for salaries to vary widely depending on factors such as level of experience, company size, and industry sector. Generally, entry-level roles may start within the range of R 200 000 – R 400 000 per annum, while senior or executive positions can command salary ranges upwards of R 600 000 – R 1 000 000 per annum. It’s essential to note that these are broad estimates and actual salaries can differ significantly.
Common skills required for front office roles include strong communication and interpersonal skills, attention to detail, organisational abilities, proficiency in Microsoft Office, experience with CRM systems, and knowledge of data analysis tools. Typically, candidates with a degree or diploma in business administration, human resources, or a related field are well-suited for these roles.
Front office positions can be found across various industry sectors, including financial services, technology, manufacturing, and more. In the financial services sector, common roles include operations manager, account management, and customer service. In the technology industry, front office professionals may work in areas such as IT project management, business development, or sales support.
For those looking to advance their careers in the front office sector, opportunities for growth and development exist across various levels of responsibility. Typically, career progression paths involve taking on more senior roles within the company, such as team lead or department manager. With experience and additional qualifications, professionals may also be well-suited for executive or director-level positions.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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