Job Description
Salary: Negotiable depending on experience + Performance-linked incentives tied to Regional YOY growth
Role Purpose: The Retail Regional Manager is the strategic performance and talent leader responsible for driving sales excellence, cultural alignment, and operational compliance across the region (6-8 Stores).
The role combines Sales Leadership and Talent Strategy and will involve travelling between stores.
The successful resource will be the performance driver and guardian of the luxury brand. In this role you will shape both performance outcomes and the emotional climate of the region.
Key Criteria for consideration
- Minimum Bachelors degree in HR, Psychology, Business, or related field.
- HR certifications advantageous.
- Interested candidates must have 8-10 years experience from either the skincare, car, fashion, jewellery/watch industry and have proven experience managing SALES PERFORMANCE and dealing with HR Matters for staff within stores (Area/Regional Manager OR Retail Ops Manager OR Sales Manager)
- Demonstrated experience in recruitment, performance coaching, and employee engagement.
- Experience managing regional operations or multi-site environments.
- Strong understanding of performance data and reporting.
- Exposure to international luxury standards highly desirable.
The role is twofold:
- Regional Sales Performance (50%)
Responsible for regional performance and growth.
Responsibilities include:
- Drive achievement of regional sales targets and YOY growth.
- Conduct weekly coaching calls with Store Managers focused on performance, conversion, and pipeline health.
- Review CRM data, client completeness, and consultant productivity.
- Conduct in-store audits to ensure luxury standards, sales discipline, and operational compliance.
- Identify early warning signals (underperformance, morale shifts, client complaints).
- Ensure client complaints are resolved swiftly and protect brand integrity.
- Talent & Culture Leadership (50%)
Responsible for talent acquisition, performance management, and cultural stewardship.
Key responsibilities:
- Lead end-to-end recruitment within region, including active headhunting.
- Conduct structured interviews aligned to Company luxury standards.
- Ensure probation reviews are completed thoroughly and on time.
- Implement retention strategies to reduce regrettable attrition.
- Manage monthly performance reviews with managers.
- Identify leadership pipeline and succession planning opportunities.
If you have not received any feedback from us within 5 working days please consider your application unsuccessful.
**By sending your CV along with other additional documents you give consent to HWR to process and retain your personal information for the current opportunity as well as for future opportunities**
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Retail Jobs in Western Cape
In the Western Cape, the retail industry is a significant sector, employing thousands of people and contributing substantially to the regional economy. Typically, roles within this field involve supporting sales teams, managing store operations, and providing exceptional customer experiences. Generally, these positions require a combination of business acumen, communication skills, and flexibility.
When it comes to salary expectations for retail positions in Western Cape, it’s difficult to pinpoint exact figures due to the variability in factors such as experience, company size, and industry sector. However, broadly speaking, salaries for entry-level retail roles can range from around R20 000 to R40 000 per annum, while more senior or specialist roles may command salaries between R60 000 to R120 000 per annum. Experience, qualifications, and specific job requirements often influence actual salary ranges.
Common skills required for retail positions include excellent communication and interpersonal skills, the ability to work in a fast-paced environment, basic knowledge of point-of-sale systems and inventory management, as well as the capacity to adapt to changing sales trends and customer needs. Retail managers may also need to possess strong leadership and analytical skills, while those in more technical roles might require expertise in areas such as supply chain management or data analysis.
The retail industry is a diverse sector, employing professionals in various types of stores, from high-street retailers to specialist boutiques. Financial services sector companies often have large retail operations, while technology industries frequently incorporate e-commerce and digital sales platforms into their retail strategies. Manufacturing companies may also have retail arms for direct sales or product demonstrations.
Career development opportunities exist throughout the retail industry, with many roles offering potential for promotion to senior management positions or specialized departments such as visual merchandising or customer service training. Typically, employees in this field can expect to gain valuable experience and develop new skills through ongoing training programs, which may include leadership development courses, sales strategies workshops, or technical skill-building sessions.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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