Cape Town: QA Team Leader posted by CallForce
Posted on 2025-08-10 00:00:00
| Employer | CallForce |
|---|---|
| Category | Other Professions |
| Location | Western Cape / Cape Town |
Job Summary
CallForce is an award- winning BPO service provider of innovative customised contact centre solutions from South African to the global market.
We are currently seeking a highly motivated and experienced Quality Assurance Team Leader to join our dynamic team. As a QA Team Leader, you will play a pivotal role in maintaining the highest standards of quality and ensuring the success of our international sales campaigns.
Key Responsibilities:
- Lead and manage a team of QA analysts responsible for monitoring and evaluating sales agents’ performance in international campaigns.
- Develop and implement comprehensive QA processes and guidelines to ensure adherence to sales scripts, compliance standards, and best practices.
- Conduct regular quality assessments of sales calls, chat interactions, and other customer interactions to identify areas for improvement.
- Provide feedback, coaching, and training to sales agents to enhance their sales skills, product knowledge, and customer service abilities.
- Collaborate with campaign managers and trainers to develop and update training materials and ensure that sales agents are well-equipped to succeed.
- Generate and analyse QA reports and metrics to track performance trends, identify root causes of quality issues, and recommend corrective actions to present to client.
- Foster a culture of continuous improvement and quality excellence within the team.
Qualifications and Requirements:
3+ years experience in international sales campaigns, with a strong understanding of sales processes and techniques.
3+ years experience in a QA TL / similar role within a call center/ BPO or sales environment.
Excellent communication and leadership skills, with the ability to motivate and develop a high-performing team.
Proficiency in using QA tools and software.
Why Join CallForce:
Competitive salary package.
Opportunity to lead and make a significant impact on the success of international sales campaigns.
Collaborative and supportive work environment.
Access to ongoing training and development programs.
Work with a diverse team and participate in exciting global campaigns.
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Cape Town
More jobs in Western Cape
Browse Other Professions Jobs
Browse CallForce Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Cape Town: Mobile Technician posted by BCE Foodservice Equipment
Overall purpose of the job To produce the required labour hours through maintenance and repair work, in accordance with the Company quality and efficiency...
View Job
Mobile Technician
Cape Town: New Business Development posted by Kontak Recruitment
New Business Development - Plastic and Packaging JB5332 Cape Town, Western Cape R25 000 - R40 000 CTC per month plus commission PermanentFully remote Join a...
View Job
New Business Development
Cape Town: Senior Project Manager (Electrical) posted by Construct Executive Search
Applicants must have the following requirementsMust have a Bachelors Degree or Diploma in Electrical Engineering or Construction.Must have 8-10 years of...
View Job
Senior Project Manager (Electrical)
Cape Town: Senior Site Agent posted by Construct Executive Search
Applicants must have the following requirementsMust have a Bachelors Degree or Diploma in Electrical Engineering or Construction.Must have a Trade Test...
View Job
Senior Site Agent
Cape Town: Professional Transportation Engineer posted by Construct Executive Search
Applicants must have the following requirementsMust have a Bachelor of Science Degree or a Bachelor of Technology Degree in EngineeringMust be registered...
View Job
Professional Transportation Engineer
Cape Town: Professional Bridge Design Engineer posted by Construct Executive Search
Applicants must have the following requirementsMust have a Bachelor of Science Degree in Civil Engineering.Must be registered with ECSA as a Professional...
View Job
Professional Bridge Design Engineer
Cape Town: Professional Engineer (Roads & Municipal Services) posted by Construct Executive Search
Applicants must have the following requirementsMust have a Bachelor of Science Degree or a Bachelor of Engineering Degree in Civil Engineering.Must be...
View Job
Professional Engineer (Roads & Municipal Services)
Cape Town: Warehouse Checker posted by ROSS Verification Services
Warehouse checkers need for the Cape Town area.Must have a minimum of 2 years warehousing experience. Must have matric with Maths.
View Job
Warehouse Checker
Cape Town City Centre: Sales Representative (Chemical Industry)
Requirements Female applicants only Experience in the Technical Chemical Industry Strong sales and negotiation skills Self-motivated, independent, and a...
View Job
Sales Representative (Chemical Industry)
Cape Town City Centre: Senior SAIPA Accountant
Minimum Requirements Must have a minimum of 2 years experience as a SAIPA Registered Accountant in the Financial Services Industry Bcom Accounting Relevant...
View Job
Senior SAIPA Accountant
Cape Town City Centre: Software Engineer
Were seeking a talented and motivated Software Engineer to join our dynamic team and help build cutting-edge applications that make a real impact. Key...
View Job
Software Engineer
Cape Town: Personal Assistant (PA) – Urgently Needed posted by Epiglo PTY LTD
Medicore situated in Constantia is seeking an exceptional Personal Assistant to provide comprehensive support to a dynamic professional businessman active...
View Job
Personal Assistant (PA) – Urgently Needed
Cape Town: Office Administrator posted by Private
Office AdministratorJob SummaryWe seek a detail-oriented and organized Office Administrator to join our team. This permanent position is based in...
View Job
Office Administrator
Western Cape: Autos Press & Plating Team Leader – Maitland, Cape town posted by Paqueta Personnel
My client, a leading Manufacturing Company based in Maitland, Cape Town requires a competent and experienced Autos Press and Plating Team Leader to join...
View Job
Autos Press & Plating Team Leader – Maitland, Cape town
Cape Town: External Sales Rep – Urgently needed posted by Africote
External Sales Rep RequiredArea Paarden Eiland Cape TownSalary To be discussed Permanent position We are a well-established Paint, Plaster and screed...
View Job
External Sales Rep – Urgently needed
Cape Town: Regional Technical Support Specialist – Capital Equipment posted by The Recruitment Guy
An experienced REGIONAL TECHNICAL SUPPORT SPECIALIST is required for permanent employment based in Cape Town Western Cape region.To be the technical...
View Job
Regional Technical Support Specialist – Capital Equipment
Cape Town City Centre: Transfers Conveyancing Secretary
Key Requirements Minimum 2 years of experience for Junior candidates and 5 years for Senior candidates in a conveyancing-related role Proven ability to...
View Job
Transfers Conveyancing Secretary
Cape Town: Junior Administrator – Urgently Needed posted by Nu-Line Elevator Maintenance
Nu-Line Elevator Maintenance is looking for a Junior Administrator to join our team in Killarney Gardens, Cape Town. If youre passionate about learning and...
View Job
Junior Administrator – Urgently Needed
Cape Town City Centre: AUTO ELECTRICIAN – COMMERCIAL TRUCKS (CAPE TOWN)
Minimum Requirements Diesel Auto Electrician Trade Certificate Minimum 5 years experience in a similar role Valid Code 1014 Drivers License with PrDP...
View Job
AUTO ELECTRICIAN – COMMERCIAL TRUCKS (CAPE TOWN)
Cape Town: Operations Administrator posted by AJ Roodt Consulting (Pty) Ltd
Position available for an experienced Administrator to handle daily admin and operations functions.Candidates must have previous working experience in the...
View Job
Operations Administrator
Cape Town: Accountant – Urgently Needed posted by Epiglo PTY LTD
A dynamic pharmaceutical company in Constantia, Cape Town is seeking a highly organised and detail-oriented Accountant to join our growing team. The ideal...
View Job
Accountant – Urgently Needed
Cape Town City Centre: Senior Human Resources Business Partner
Purpose of the Role The Senior Human Resources Business Partner HRBP will be responsible for translating group and functional strategy into actionable human...
View Job
Senior Human Resources Business Partner
Cape Town City Centre: Technical Sales Representative (Granular Fertilizers & Biostimulants) – Western Cape
Are you passionate about agriculture and eager to help farmers succeed? Join my clients dynamic team leading the way in granular fertilizers and...
View Job
Technical Sales Representative (Granular Fertilizers & Biostimulants) – Western Cape
Cape Town City Centre: Technical Buyer Ref: 3884
Youll need Matric engineering qualifications are advantageous, as well as 3 5 years experience in the FMCG Transportation sectors in a technical...
View Job
Technical Buyer Ref
Cape Town City Centre: Accounts Payable Controller
Are you a detail-oriented professional with a passion for numbers and a knack for managing supplier relationships? Were searching for a proactive and...
View Job
Accounts Payable Controller