Menu Close

Cape Town: QA Team Leader posted by CallForce

Cape Town: QA Team Leader posted by CallForce

Posted on 2025-07-06 00:00:00

Employer CallForce
Category Other Professions
Location Western Cape  / Cape Town

Job Summary

CallForce is an award- winning BPO service provider of innovative customised contact centre solutions from South African to the global market.

We are currently seeking a highly motivated and experienced Quality Assurance Team Leader to join our dynamic team. As a QA Team Leader, you will play a pivotal role in maintaining the highest standards of quality and ensuring the success of our international sales campaigns.

Key Responsibilities:

  • Lead and manage a team of QA analysts responsible for monitoring and evaluating sales agents’ performance in international campaigns.
  • Develop and implement comprehensive QA processes and guidelines to ensure adherence to sales scripts, compliance standards, and best practices.
  • Conduct regular quality assessments of sales calls, chat interactions, and other customer interactions to identify areas for improvement.
  • Provide feedback, coaching, and training to sales agents to enhance their sales skills, product knowledge, and customer service abilities.
  • Collaborate with campaign managers and trainers to develop and update training materials and ensure that sales agents are well-equipped to succeed.
  • Generate and analyse QA reports and metrics to track performance trends, identify root causes of quality issues, and recommend corrective actions to present to client.
  • Foster a culture of continuous improvement and quality excellence within the team.

Qualifications and Requirements:

3+ years experience in international sales campaigns, with a strong understanding of sales processes and techniques.

3+ years experience in a QA TL / similar role within a call center/ BPO or sales environment.

Excellent communication and leadership skills, with the ability to motivate and develop a high-performing team.

Proficiency in using QA tools and software.

Why Join CallForce:

Competitive salary package.

Opportunity to lead and make a significant impact on the success of international sales campaigns.

Collaborative and supportive work environment.

Access to ongoing training and development programs.

Work with a diverse team and participate in exciting global campaigns.

Click Go Apply to apply online!

View Job  Pretoria: Independent Financial Advisor posted by Numeral Financial Services Group

Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Cape Town: Business Development Representative (Remote) (JB5287) posted by Kontak Recruitment

Business Development Representative Remote JB5287 Remote, for applicants residing in Cape TownR25 000 - R30 000 Basic plus commission, cellphone and...


View Job
Business Development Representative (Remote) (JB5287)

Cape Town: Creative Marketing Lead (JB5294) posted by Kontak Recruitment

Creative Marketing Lead JB5294Cape Town, Western CapeR25 000 R35 000 CTC per monthIn-office culture, creative freedom, founder collaborationPermanentPremium...


View Job
Creative Marketing Lead (JB5294)

Cape Town: Customs Entry Clerk posted by Zedcore PTY LTD 4780165421

Customs Entry Clerk must have experiences between 2 - 5 years, is responsible for accurately preparing and submitting customs documentation, ensuring...


View Job
Customs Entry Clerk

Cape Town: Overhead Crane Technician Assistant – Urgently needed posted by BB Cranes PTY Ltd

Carries out verbal instructions of the crane technicianbranch manager, on a daily basis, in terms of the production program and output required.Collects and...


View Job
Overhead Crane Technician Assistant – Urgently needed

Cape Town: Motorcycle Drivers for Merchandising Project posted by UFC

I am looking to recruit 20 preferably female motorcycle drivers to assist with merchandising bread and confectionery across various retail stores.


View Job
Motorcycle Drivers for Merchandising Project

Cape Town: Key Account Manager – Capital Equipment posted by The Recruitment Guy

An experienced KEY ACCOUNT MANAGER FOR CAPITAL EQUIPMENT is required for permanent employment based in Cape Town.To maintain and expand relationships with...


View Job
Key Account Manager – Capital Equipment

Cape Town: Legal Advisor posted by SEESA pty Ltd

VACANCY ANNOUNCEMENT LABOUR LEGAL ADVISOR CAPE TOWNA new vacancy exists for a Labour Legal Advisor in Cape Town.MINIMUM REQUIREMENTSApplicants must be in...

View Job  Mossel Bay: Registered Nurse/Clinical Technologist posted by Hire Resolve

View Job
Legal Advisor

Cape Town: Service Delivery Coordinator posted by Stipenda

Answering high volume of customer and interpreter callsTo allocate Face to Face Interpreting assignments to freelance interpreters according to customer...


View Job
Service Delivery Coordinator

Cape Town: External Sales Representative – Electronics & Guarding Services (JB5317) posted by Kontak Recruitment

External Sales Representative Electronics Guarding Services JB5317Cape Town, Western Cape R14 000 R20 000 basic plus commissionPermanentSecurity solutions...


View Job
External Sales Representative – Electronics & Guarding Services (JB5317)

Cape Town: Junior Infrastructure Engineer (Retail) (JB5316) posted by Kontak Recruitment

Junior Infrastructure Engineer Retail JB5316 Airport Industria, Cape Town R180 000 to R220 000 Annually CTCPermanentA Junior Infrastructure Engineer role is...


View Job
Junior Infrastructure Engineer (Retail) (JB5316)

Cape Town City Centre: Warehouse & Material Flow Manager – Northern Suburbs, Cape Town

Position Summary As the Warehouse Material Flow Manager , you will be responsible for overseeing all inbound, internal, and outbound material flow within a...


View Job
Warehouse & Material Flow Manager – Northern Suburbs, Cape Town

Cape Town City Centre: Intermediate .NET Developer

Full Ownership - Design, implement, document, and maintain the applications you build. - Monitor, troubleshoot, and fix bugs across the entire stack UI,...


View Job
Intermediate .NET Developer

Cape Town City Centre: Pre-Sales Engineer

Pre-sales engineers play a crucial role in the sales process by providing technical expertise and support to potential customers before a sale is finalised....


View Job
Pre-Sales Engineer

Cape Town City Centre: SAIPA Trainee Accountant

Main Responsibilities include but are not limited to Completion of all tasks necessary to gain sufficient exposure to the SAIPA Training Program...


View Job
SAIPA Trainee Accountant

Cape Town City Centre: Project Leader – Registered Architectural Technologist (Pr.Arch Tech) x2

Minimum requirements Professional Registration - Must be a Registered Architectural Technologist Pr.Arch Tech Candidate registrations are NOT considered...


View Job
Project Leader – Registered Architectural Technologist (Pr.Arch Tech) x2

Cape Town City Centre: Maintenance Supervisor

If you have proven experience as a Maintenance Supervisor in the hospitality industry, strong attention to detail, and presentation with 2 to 5 years...

View Job  Cape Town: Crane Technician (Offshore Cranes) Middle East posted by Southey Contracting Offshore Division

View Job
Maintenance Supervisor

Cape Town City Centre: Diesel Technician

Duties include but not limited to Maintenance and repairs on diesel vehicles and trucks Diagnostic testing Test driving Maintain detailed records Servicing...


View Job
Diesel Technician

Cape Town City Centre: Administrative & Logistics Assistant

Key Responsibilities Provide day-to-day administrative support across departments Work extensively with Microsoft Excel to manage, interpret, and analyze...


View Job
Administrative & Logistics Assistant

Cape Town City Centre: Plant and Operations Manager

The Plant Operations Manager is a pivotal leadership role responsible for driving operational excellence across manufacturing functions. This position...


View Job
Plant and Operations Manager

Cape Town City Centre: HVAC Field Engineer

Purpose To cover all aspects of post-Sales, understanding of The Companys FE Field Event engineering and The Companyâs installation standard in order to...


View Job
HVAC Field Engineer

Cape Town City Centre: Legal Advisor(renewable energy)

Legal Advisor Market-related Package Cape Town An exciting opportunity exists for a skilled Legal Advisor to join a leading Renewable Energy team in South...


View Job
Legal Advisor(renewable energy)

South Africa: Bookkeeper & HR Administrator – Cape Town, CBD – R30 000 to R40 000

Bookkeeper HR Administrator - Cape Town, CBD - R30 000 to R40 000 based on experience Our client in Cape Town CBD is looking for an experienced Accounts...


View Job
Bookkeeper & HR Administrator – Cape Town, CBD – R30 000 to R40 000

Cape Town City Centre: Senior Key Accounts Manager

REQUIREMENTS Matric, Tertiary qualification in business managementâ Advantageous 3 - 5 yearsâ experience in key account management development Knowledge of...


View Job
Senior Key Accounts Manager

South Africa: AutoCAD 2D Draughtsman – Blouberg, Cape Town – R15 000 to R18 000, based on experience

AutoCAD 2D Draughtsman - Blouberg, Cape Town - R15 000 to R18 000 , based on experience Were recruiting on behalf of an innovative and fast-growing space...


View Job
AutoCAD 2D Draughtsman – Blouberg, Cape Town – R15 000 to R18 000, based on experience

Cape Town City Centre: Short-Term Outbound Tele-sales Consultant

Life Outbound Sales Consultant Our client is dedicated to supporting, growing and empowering clients with affordable, easy and suitable solutions, primarily...


View Job
Short-Term Outbound Tele-sales Consultant

Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area