Job Description
Purpose
Front desk effectiveness
- Act as the first point of contact, receiving clients and visitors in a friendly, courteous and welcoming manner.
- Assist walk-in and collection customers and liaise with dispatch / sales department to process the customer orders.
- Process customer credit card payments as required and capture details onto credit card spreadsheet.
- Provide directions, show people where to wait, notify relevant staff of someones arrival.
- Maintain the reception area, keeping it neat and free of clutter. Arrange additional cleaning as and when required.
- Help maintain workplace health and safety by issuing, checking and collecting PPE required.
- Managing KF Service Providers and ensuring that all contracted services are carried out fully.
- Assist job seekers by advising them where to drop off CV’s.
Finance and Office administration support
- Capture banking onto Palladium
- Provide administrative support to the accounting department.
- Support the efficient running of accounts office daily operations.
- Additional Adhoc duties as required from time to time.
Switchboard controller
- Answer incoming calls in a friendly, helpful and timely manner.
- Screen and forward incoming phone calls while providing basic information when needed.
- Maintain up to date employee and department directories.
Payroll Admin
- Distributing a daily roll call list.
- Distributing weekly clock reports
- Issuing of clock in tag / card and loading of new employees onto the system.
- Assist employees with time and attendance related queries, as needed.
- Issuing of clock in tag / card and loading of new employees onto the system.
Office Admin Support
- Provide administrative support to the accounting department.
- Support the efficient running of accounts office daily operations.
- Additional Adhoc duties as required from time to time
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Client Services/Sales Support Jobs in Western Cape
In the Western Cape, the Client Services/Sales Support field is generally characterized by a competitive job market with an emphasis on providing excellent customer service and support to clients. The industry tends to be fast-paced and dynamic, with many opportunities for career growth and development.
Typically, Client Services/Sales Support roles in this region fall within a broad salary range of R250 000 to R500 000 per annum, although this can vary widely depending on factors such as the level of experience, company size, and industry sector. For example, entry-level positions may start at the lower end of this range, while more senior roles may command higher salaries. It is essential to note that these figures are only a general guideline, and actual salaries may differ based on individual circumstances.
Common skills required for Client Services/Sales Support roles in South Africa include excellent communication and interpersonal skills, attention to detail, organisational abilities, and the ability to work well under pressure. Additionally, proficiency in Microsoft Office software, CRM systems, and other industry-standard tools is often expected. Many candidates also possess strong problem-solving and analytical skills, as they need to be able to identify and resolve client issues effectively.
These roles can be found in various industries, including the financial services sector, technology industry, manufacturing sector, and others. In these sectors, Client Services/Sales Support professionals play a critical role in supporting customer-facing teams and ensuring seamless service delivery.
Career development opportunities are plentiful for those in this field, with many options available for advancement or specialisation. Typically, career progression involves taking on increasingly complex projects, gaining leadership experience through departmental roles, or pursuing advanced qualifications such as an MBA or a Postgraduate Diploma in Business Administration. With dedication and hard work, it is possible to establish a successful and fulfilling career in Client Services/Sales Support in the Western Cape region.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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