Cape Town Region: Destination Specialist – Fit (Inbound Dmc) – Cape Town posted by Phoenix Recruitment

Top Destination Management Company (DMC) based in Paarden Eiland, Cape Town is looking for a Destination Specialist (FIT) to successfully quote profitable tour products for existing as well as new clients. Hybrid working offered. Duties: Sales: Secure business and effectively cost products. Understand the market and margin control. Build up and maintain agent / supplier relationships. Source new products. Develop own sales strategy to secure more business through existing and new agents. Work closely with the team to achieve goals. Operations: Quote and design successful, creative itineraries and proposals for all market related groups, Tour Series and FIT requests. Capture and confirm bookings in Tourplan. Negotiate with suppliers for better rates, cancellation policies and FOC’s. Find new suppliers that offer a good service and better rates. Follow up on quotes that have been sent out. Successfully run groups / tour series / FIT booking. Compile welcome packs itineraries. Create co-pilots according to itinerary. Handling the 24hour emergency phone. Prepare guide documentation and brief guide before travel date. Work closely with tour guides whilst on tour. Financial: Instruct debtors to raise invoice. Reconcile supplier invoices for processing. Assist debtors clerk with invoicing / collection queries. Reconcile tour guide expense sheets on completion of tours / check guide salary invoices. Additional responsibilities: Participate in supplier training and workshops. Reduce the transaction turnaround time. Demonstrate good communication skills and customer care. Stay current on events and changes of suppliers / product. Travel on educational’s and familiarizations trips. Requirements: High school diploma A formal qualification At least 4 years’ experience in Inbound Travel (Groups / MICE / FIT experience essential) Knowledge of travel destinations in South & Southern Africa Knowledge of Botswana, Mozambique, Kenya & Tanzania an added advantage Knowledge and experience in MS Office (Outlook, PowerPoint, Excel and Word) Must be highly organised, energetic, well versed in the world affairs.