Cape Town Region: F&B Director (Iconic Hotel) – Cape Town posted by Phoenix Recruitment

About the Role

The Iconic Hotel, part of an international group based in Cape Town, is seeking a highly experienced Food & Beverage Director to lead our team in delivering exceptional hospitality and driving organisational profitability. As a key member of our management team, you will be responsible for ensuring that all F&B outlets provide trend-setting products and services that delight our guests.

Key Responsibilities

• Planning, Forecasting and Budgeting the revenues and cost for the department
• Staffing and scheduling of the associates and allocation of duties to ensure the maximisation of associate productivity and minimise payroll costs
• Create a work environment that is high in employee morale and provides constant learning & development
• Develop systems and procedures that achieve higher cost efficiency and guest satisfaction
• Recruitment and Performance Appraisal & Management of associates in the department
• Develop & implement the annual plan using the Business Excellence Model framework, linking the department’s objectives to the unit’s overall strategy
• Manage and lead associates to ensure maximum productivity
• Oversee outlet managers and supervisors with the day to day running of their departments
• Work with the outlet chefs in the area of cuisine, menu planning & design for the various outlets / banquets
• Ensure through regular monitoring of GSTS and feedback, prompt, efficient and accurate service is provided to all guests
• Conduct regular meetings with the outlet managers and supervisors and constantly monitor guest concerns, compliments and suggestions
• Organise food festivals and develop guest loyalty and retention programmes
• Compile and review the monthly profit and loss statement for various outlets and assist the outlet managers with implementation
• Ensure that all the operational standards set for all the equipment & processes are followed
• Maximise F&B profitability by implementing the cost containment strategies for all the outlets
• Prepare the promotion and marketing / PR plans for various outlets and execute the same
• Conduct refresher-training programmes for the associates and guide the new members of the department
• Maintain regular contacts with corporate and individual customers and build strong relationships with them
• Stay informed about local, national and international best practices / trends
• Develop departmental trainers in association with the training department & oversee all the training activities within the department
• Ensure that the department procures the best quality raw material and cost-effective equipment
• Ensure that TPAM requirements are adhered to and that all associates are trained and aware of TPAM regulations
• Revise manager’s duty list to ensure that all areas of reporting and reconciling is covered
• Perform audits, ensuring that LQA are consistently followed and maintain positive audit results
• Ensure that KRA’s are updated and completed whilst identifying new KRA’s and allocating them to the different associates
• Address any grievance and counselling issues among the department associates
• Ensures that you work in a safe manner that does not harm or injure self or others
• Involved with Health & Safety within the department

Requirements

• Grade 12
• A formal hospitality qualification
• At least 2 – 3 years’ experience in a similar position
• Fluent in English
• Additional language advantageous
• Experience in luxury hotels
• Knowledge of other hotel services
• Knowledge about Food and Beverage services including cuisines, menus, accompaniments, wines, beers, spirits, cocktails, tobacco, teas, coffees, other non-alcoholic beverages and the overall dining experience
• Rules of F&B service and service etiquette
• F&B service skills and other operational skills
• Professional guest interaction

Qualifications

None mentioned in the original job description.