Cape Town Region: Reservation Group & Conference Consultant. posted by Career Pathfinders

February 3, 2026 Jobs in Cape Peninsula

Career Pathfinders

Western Cape

Catering / hospitality

Job Description

Reservation Group & Convention Consultant. High end luxury 5* Game Lodge Western Cape – based in Cape Town Responsible for the Game Lodges Groups & Conference Reservations – maximizing occupancy and revenue, ensuring rate parity, and delivering excellent guest service. This role requires strong 5* Game Lodge Group Reservations knowledge, attention to detail, and close coordination with revenue, sales, and front-office teams. Key Responsibilities Group Reservations & Guest Services. Handle reservations via email, phone, website, and OTA extranets Convert enquiries into confirmed bookings efficiently Amend, cancel, or rebook reservations according to policies Communicate clearly with guests regarding rates, terms, deposits, and cancellation policies Upsell additional services (room upgrades, activities, meals, transfers, etc.) Revenue & Reporting Support revenue optimization through correct rate loading and inventory management Monitor pick-up, pace, and booking trends on OTA platforms Assist with daily, weekly, and monthly reservation reports Highlight opportunities for promotions or yield improvement Administration & Coordination Maintain accurate guest profiles and reservation records Liaise with front office, finance, housekeeping, and operations teams Ensure deposit and payment policies are correctly applied Assist with OTA invoicing and commission checks where required Minimum Requirements Experience. Minimum 3 years’ experience in reservations. Hospitality, lodge, hotel, or travel industry background essential OTA & Systems Knowledge. Proven experience with OTA extranets (Apply Below, Expedia, etc.) Experience using channel managers (e.g. SiteMinder, NightsBridge, Little Hotelier, Cloudbeds) Working knowledge of PMS systems (e.g. Opera, Semper, ResRequest, Protel, RMS) Skills & Competencies. Excellent written and verbal communication skills Strong attention to detail and accuracy Ability to work under pressure and meet deadlines Sales-driven mindset with upselling ability Strong organizational and time-management skills Confident in handling guest complaints professionally Education. Hospitality / Tourism qualification advantageous but not essential Personal Attributes. Guest-centric and service-oriented Proactive and solutions-focused Team player with strong interpersonal skills Revenue- and detail-focused mindset Please Note – While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements. Hotel Concierge.

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About Catering / hospitality Jobs in Western Cape

The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.

Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.

The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.

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For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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