Cape Town: Residences /Aparthotel Director posted by HotelJobs

About the Role

As our Residences Director, you will be the heartbeat of Mama’s residences, creating homes, communities, and experiences that leave residents and owners raving. You will lead and inspire your team, ensuring seamless living and memorable moments for all.

Key Responsibilities

• Homeowner Journey Maestro: Lead and orchestrate the complete homeowner journey from Handover; Welcome & Orientation; The Art of Living Well; Community; Seamless Living; to Rental Program management (if applicable).
• Legendary Service Champion: Set and maintain Mama-level service standards through operational procedures that create the grandest of feelings. Every interaction, every detail perfect.
• Trusted Advisor & Relationship Builder: Build lasting relationships with homeowners. Be their go-to for all residential needs, lifestyle enhancements, and advice that makes life effortless and delightful.
• Operations & Excellence Commander: Oversee property operations maintenance, security, concierge, housekeeping, and amenities ensuring pristine spaces where residents thrive and feel cared for.
• Collaboration & Integration Ninja: Work across teams Property & Maintenance, Lifestyle & Domestic Services, Hospitality Services, Community & Communication, and Security & Access to deliver seamless, integrated experiences.
• Financial & Resource Strategist: Manage budgets, track performance, and optimize resources without ever compromising on excellence or resident satisfaction.
• Team Leader & Culture Builder: Lead; inspire, and develop your team. Foster a culture of excellence, charisma, and thoughtful service.
• Governance & HOA Partner: Coordinate with Homeowners Association management to ensure transparent communication, effective governance, and community harmony.
• Safety & Security Guardian: Implement and monitor protocols to keep residents safe while maintaining a welcoming, relaxed environment.
• Continuous Improvement Driver: Collect feedback, analyze trends, and continuously improve services to delight homeowners and maintain a competitive edge.
• Community & Lifestyle Ambassador: Represent the residences in the local community, delivering authentic destination experiences, coordinating events, and creating meaningful connections.
• Hotel Integration Champion: Work hand-in-hand with the hotel team to champion collaboration, enhance service delivery, and bring the Mama energy across all touchpoints.

Requirements

• Senior hospitality professional with a proven track record in residences, serviced apartments, or luxury long-stay operations.
• Hands-on; operationally brilliant, and strategically minded.
• Inspires and leads with confidence, charisma, and authority.
• Organized, decisive, and can juggle multiple priorities without breaking a sweat.
• Thrives under pressure and turns challenges into opportunities.

Qualifications

• Formal education/certifications (Bachelor’s, LLB, Matric, etc.) not specified.

Salary & Benefits

• Not mentioned in the original job description.