Job Description
About the Role
Datafin, a leading UK-based Telecommunications/VoIP provider for small businesses, is seeking an experienced Sales Team Leader to join their growing sales teams in Cape Town. As a key member of the Online Signup Sales team, you will be responsible for driving sales growth, improving customer acquisition rates, and fostering a positive sales culture.
Key Responsibilities
- Focus your time on areas that will help improve the upgrade rate
- Offer callback support to leads being nurtured i.e.: constant training & support
- Monitor upgrade conversion to ensure CAC targets are met
- Manage daily metrics & de-risk anything that will affect performance
- Driving sales targets & ensuring team members achieve their daily/monthly KPIs & sales conversions.
- Addressing all team issues & concerns on a daily basis.
- Liaising with marketing weekly & providing feedback.
- Coordinating with the Onboarding/VoIPcare team to resolve any issues with the Self Signup (SSU) process, ensuring zero errors.
- Escalating failed processes or Automation to the Development team.
- Managing & escalating recurring technical issues affecting the trial upgrade process.
- Conducting coaching sessions, performance assessments, & disciplinary hearings.
- Ensuring that all operational requirements & changes are effectively communicated to relevant stakeholders & staff.
- Training & mentoring team members on best practices & constantly improving their skillset.
- Initiating sales process improvements.
- Working closely with the Head of Sales & Marketing to scale the team using the level structure.
- Establishing a structure with proper metrics monitored daily to manage the team effectively & continually improve team performance.
- Continually reviewing and optimizing all sales processes to enhance performance.
- Ensuring full compliance with policies & procedures & collaborating with HR to conduct disciplinary hearings.
- Demonstrating a proven ability to lead & energize sales teams, creating a positive buzz daily.
Requirements
- Understanding data & reporting
- 2-4 years of experience working as a team lead or similar position.
- Telesales experience targeting the UK market.
Salary & Benefits
Salary details not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Western Cape
The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.
The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.
The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.
To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.
Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.
Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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