Cape Town: Senior Business Process Engineer posted by DLK Group

Key Deliverables

• Enterprise Process Architecture Framework (aligned to TOGAF)
• AS-IS and TO-BE process maps
• Process optimisation and redesign reports
  
• Revenue process improvement framework
  
• Data governance integration model
  
• Process performance dashboards and reporting
  

Key Responsibilities
Enterprise Process Architecture & Design

• Lead the development and maintenance of enterprise-wide process architecture
  
• Define and document AS-IS and TO-BE process models across the Energy Directorate
  
• Ensure alignment with enterprise architecture frameworks such as TOGAF
  

Business Process Optimisation

• Identify inefficiencies, bottlenecks and risks in current processes
  
• Redesign processes to improve operational efficiency, service delivery and cost optimisation
  
• Drive standardisation and scalability across functions
  

Energy Value Chain Process Integration

• Oversee process design across key energy functions, including electricity distribution, metering and billing, customer management and Independent Power Producer (IPP) integration
  
• Ensure seamless integration across upstream and downstream processes
  

Revenue & Commercial Process Alignment

• Analyse and optimise processes impacting revenue collection, tariff implementation, billing accuracy and leakage prevention
  
• Align operational processes with evolving energy trading and revenue models
  

Data Governance & Compliance

• Embed data governance frameworks into business processes
  
• Ensure compliance with municipal regulations, energy sector legislation, and audit and reporting requirements
  
• Drive data integrity across systems and reporting structures
  

Technology Enablement & Process Digitisation

• Collaborate with IT and digital teams to align processes with system capabilities
  
• Enable automation and digital transformation initiatives
  
• Ensure business processes are supported by enterprise systems
  

Stakeholder Engagement & Change Enablement

• Engage with executive leadership, operational teams and external stakeholders
  
• Facilitate workshops to validate process designs and improvements
  
• Support change management and adoption of new processes
  

Governance & Continuous Improvement

• Establish process governance frameworks and standards
  
• Implement continuous improvement methodologies such as Lean and Six Sigma
  
• Monitor and report on process performance and outcomes
  

Requirements

Qualifications
Bachelors Degree in one of the following:

• Industrial Engineering / Process Engineering
  
• Information Systems / Computer Science
  
• Business Science / Operations Management
  
• Postgraduate qualification is advantageous
  

Experience

• 812+ years experience in:
  
• Business process engineering and optimisation
  
• Enterprise architecture and process design
  

Proven experience in:

• Large-scale transformation programmes
  
• Public sector, municipal or government environments (strongly preferred)
  

Experience within:

• Energy, utilities, infrastructure or regulated industries (highly advantageous)
  

Certifications

• TOGAF Certification (The Open Group Architecture Framework)
  
• Lean Six Sigma Black Belt and BPM certifications are highly advantageous.