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Cape Town: Senior IT and Network Technician posted by Datafin

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Job Description

Senior IT and Network TechnicianIT – Support
Cape Town – Western Cape – South Africa

ENVIRONMENT:
A dynamic skin care company is seeking a skilled Senior IT Technician to join their IT team, providing high-level technical support across the business. The role involves resolving hardware, software, and network issues within a 48-hour turnaround, performing root cause analysis during troubleshooting, and supporting enterprise-level applications and systems, including Power Apps, O365, Azure, and the onsite server environment.
DUTIES:
  • Provide advanced technical support for hardware, software, and network related tickets within a 48-hour closure time.
  • Perform root cause analysis when troubleshooting.
  • Support enterprise-level applications and systems i.e. Power Apps, O365, Azure, onsite server environment.
  • Daily server checks by means of RMM software to ensure all systems are running optimally.
  • Follow up with suppliers on tickets and faults logged with their service desks.
  • Maintain and administer server storage solutions and network devices.
  • Ensure the security and integrity of the company’s IT infrastructure.
  • Perform regular system updates, patches, and backups.
  • Monitor and respond to security incidents and threats.
  • Implement and enforce IT policies and procedures.
  • Maintaining the PABX, adding cordless and desk phones.
  • Assist employees with IT-related tickets and provide end user education on current and new technologies.
  • Assist with developing and maintaining documentation for IT internal procedures and user guides.
  • Ensure all IT related issues raised by employees are logged before attending to the issue.
  • Maintain 98% company SLA on critical or downtime tickets.
  • Assist with network planning and keeping LAN / WAN documentation up to date.
  • Assist with the evaluation and recommendation of new hardware and software solutions.
  • Assist with the development of their Microsoft eco system, both onsite and cloud.
REQUIREMENTS:
Qualifications & Experience
  • Degree in Information systems or Diploma in related I.T field or
  • Microsoft Certified: Azure Administrator Associate combined with
  • Microsoft Certified: Windows Server Hybrid Administrator or
  • Microsoft 365 Certified: Enterprise Administrator Expert
  • IT Support / TCP IP Knowledge / Technical understanding of IT network infrastructures
  • 4-6 Years experience in similar, senior role
  • Preferred experience with hypervisors, servers, managed switches, firewalls
  • Desktop support, 0365 Administration
ATTRIBUTES:
  • Punctual
  • integrity and shows interest and enthusiasm towards work
  • Co-operates with staff at all levels within the company
  • Dependable
  • Shows initiative
  • Attention to detail and accuracy
  • Ability to follow procedures
  • Work within a team
  • Excellent oral, visual and written communication skills
  • Professionalism and attention to detail.
  • Demonstrates complete confidentiality
  • Deadline-driven
  • Team player
  • Ability to work under pressure.
  • Flexible and adaptable to change
  • Ability to prioritise work effectively
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