Cape Town: Showroom Sales Consultant – Cape Town CBD posted by Headhunters

About the Role

Our client, a leading South African fabric, wallpaper and interior soft goods distributor; specializing in textiles, upholstery fabrics, curtain fabrics, outdoor fabrics, wall coverings, and contract fabric collections, is seeking to appoint a dynamic Showroom Sales Consultant to join their Cape Town CBD team.

Key Responsibilities

• Welcome and assist customers entering the showroom in a professional manner.
• Identify customer needs and recommend suitable products and solutions.
• Provide detailed information on product features, specifications, pricing, and availability.
• Conduct product demonstrations to highlight benefits and applications.
• Address customer enquiries, concerns, and complaints efficiently.
• Ensure equal assistance to all customers and collaborate with other sales representatives when assisting their clients.
• Promote and upsell showroom products to maximize sales opportunities.
• Provide accurate information regarding stock availability and delivery timelines.
• Process sales transactions and ensure documentation is completed correctly.
• Achieve or exceed individual sales targets and contribute to overall showroom performance.
• Utilize social media platforms to promote products and generate customer leads.
• Build and maintain strong relationships with customers.
• Ensure high levels of customer satisfaction through excellent service delivery.
• Maintain customer records and conduct follow-ups to support repeat business.
• Maintain strong knowledge of all showroom products and services.
• Stay informed about industry trends, new products, and innovations.
• Attend product launches, training sessions, and industry events.
• Update showroom samples and remove discontinued products when required.
• Assist the sales team with product information, samples, and client queries.
• Manage cutting services and maintain the cutting room area.
• Support stock control by reordering items and assisting with deliveries and dispatch.
• Maintain appro samples and related documentation.
• Maintain a clean, organized, and visually appealing showroom environment.
• Ensure showroom displays are updated regularly.
• Maintain workstation security and adhere to cybersecurity protocols.
• Submit weekly and monthly sales reports.
• Maintain daily records of sales and customer foot traffic.
• Ensure compliance with company policies and procedures.
• Liaise with IT support when technical issues arise.
• Maintain a professional appearance and high standards of personal hygiene.
• Demonstrate professionalism, teamwork, and a customer-focused attitude.
• Utilize company tools, systems, and training platforms effectively.

Requirements

Matric (Grade 12).

Proven experience in retail or showroom sales.

Experience in textiles, fabrics, or interior design industry preferred.

Industry-related qualification advantageous.

Intermediate proficiency in MS Office (Word, Excel, Outlook).

Ability to use social media platforms for marketing and lead generation.

Strong product knowledge development and sales techniques.

Qualifications

None mentioned.

Salary & Benefits

No information provided.