Cape Town: Tech Support Customer Service Representative posted by CallForce
Posted on 2025-07-15 00:00:00
| Employer | CallForce |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Cape Town |
Job Summary
Key Responsibilities
- Identify and respond to the customers needs with helpful solutions, delivering a high-quality service
- Apply empathy and patience when dealing with irate customers
- Apply excellent listening skills and probing techniques to establish relevant information to resolve the query
- Ensure customer call backs to provide an update on the progress of the query
- Ensure first call resolution on customer queries
- Strive for excellence with every interaction
Minimum Requirements
- Passion for customer service & must enjoy problem solving & exceeding customer expectations
- Experience dealing with customer complaints
- At least 1 year experience in customer services, preferably in a call center
- At least 6 months technical support experience
- Matric
- Computer literacy
Working Hours
- 06h00 22h00 Monday to Sunday on rotational shifts
- Address: 122 St Georges Mall Newspaper House, 2nd Floor, Cape Town
What you can expect
- Value-driven company with a culture that focuses on People Come First
- Theoretical & practical world-class training to ensure you can apply what you have learned
- Extensive support during incubation to ensure high levels of success in our dynamic operation
- Long-term growth opportunities
Job Type: Full-time
Pay: R6 000,00 – R7 000,00 per month
Ability to commute/relocate:
- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)
Experience:
- technical: 1 year (Required)
.
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