Job Description
We have an exciting opportunity for Customer Service Representatives to join a dynamic team of tech experts focused on redefining superior customer service in the telecommunications sector.
This role is focused on providing professional inbound technical support for resolving technical customer queries with the goal of first call resolution and end-to-end service delivery.
Salary
Great base salary and incentives with potential earnings of up to R 9000 per month
Key Responsibilities
- Identify and respond to the customers needs with helpful solutions, delivering a high-quality service
- Apply empathy and patience when dealing with irate customers
- Apply excellent listening skills and probing techniques to establish relevant information to resolve the query
- Ensure customer call backs to provide an update on the progress of the query
- Ensure first call resolution on customer queries
- Strive for excellence with every interaction
Minimum Requirements
- Passion for customer service & must enjoy problem solving & exceeding customer expectations
- Experience dealing with customer complaints
- At least 1 year experience in customer services, preferably in a call center
- At least 1 year technical support experience
- Matric
- Computer literacy
Working Hours
- 06h00 22h00 Monday to Sunday on rotational shifts
- Address: 122 St Georges Mall Newspaper House, 2nd Floor, Cape Town
What you can expect
- Value-driven company with a culture that focuses on People Come First
- Theoretical & practical world-class training to ensure you can apply what you have learned
- Extensive support during incubation to ensure high levels of success in our dynamic operation
- Long-term growth opportunities
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Western Cape
The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.
The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.
The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.
To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.
Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.
Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Practice common interview questions with a friend or family member to build confidence.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Johannesburg: Associate posted by Hire Resolve
Career Opportunity: Associate (Corporate Finance/Private Equity)Position: Associate Location: JHB Metropolitan Area, South Africa Industry: Investment...
View JobCape Town: Accounts Clerk posted by Hire Resolve
Career Opportunity: Accounts Clerk (Accounts Payable & Inventory Support)Location: Cape Town (Onsite)Industry: Manufacturing (FMCG Focus) Salary:...
View JobDurban: Bank Reconciliation Clerk posted by Hire Resolve
A leading financial institution is seeking a Bank Reconciliation Clerk to join their dynamic Finance team. The ideal candidate will…
View JobJohannesburg: Full-Stack Developer posted by Hire Resolve
A leading Telecommunications and Regulatory service provider is seeking a Senior Full-Stack Developer to lead the development and maintenance of…
View JobVaalwater: Field Guide posted by Craven Cottage CC
Duties: Daily Game DrivesHorse mounted safari tripsHosting DutiesGuest activity and airport transfersAssistance around the lodge in other departments if...
View JobJohannesburg: Associate posted by Hire Resolve
Career Opportunity: Associate (Corporate Finance/Private Equity)Position: Associate Location: JHB Metropolitan Area, South Africa Industry: Investment...
View Job
Browse Employers
Job Alerts