Job Description
About the Role
The Training Content Developer & Writer supports the HR Learning & Development function by assisting in the creation, development, structuring and standardisation of retail training manuals and learning materials under the guidance of the Training Facilitator. This is an entry-level opportunity designed for individuals seeking practical experience in instructional design, content development and retail training support.
Key Responsibilities
- Assist in the drafting, structuring and formatting of comprehensive retail training manuals.
- Translate operational store procedures into clear, structured and user-friendly training content.
- Develop and update induction manuals, onboarding guides and role-specific training documents.
- Standardise existing training content to ensure consistency in format, tone and structure.
- Create structured learning modules aligned to:
- Customer service standards
- Sales techniques and upselling practices
- Product knowledge and brand storytelling
- POS processes and cash handling procedures
- Stock handling and loss prevention procedures
- Visual merchandising standards
- Company policies and compliance guidelines
- Draft training assessments, quizzes and knowledge checks to support learning retention.
- Assist in creating facilitator guides and supporting notes where required.
- Ensure all content aligns with Carrol Boyes brand identity, tone and operational standards.
Requirements
- Retail training experience (12 years preferred), OR retail experience with training exposure.
- Education / Teaching / Learning background (advantageous).
- Understanding of retail operations and customer service.
- Strong facilitation, communication and administrative skills.
- Strong written communication and editing skills.
- High attention to detail.
- Strong Microsoft Word formatting skills.
- Ability to structure information clearly.
Qualifications
No formal qualifications mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Retail Jobs in Western Cape
In the Western Cape, the retail industry is a significant sector, employing thousands of people and contributing substantially to the regional economy. Typically, roles within this field involve supporting sales teams, managing store operations, and providing exceptional customer experiences. Generally, these positions require a combination of business acumen, communication skills, and flexibility.
When it comes to salary expectations for retail positions in Western Cape, it’s difficult to pinpoint exact figures due to the variability in factors such as experience, company size, and industry sector. However, broadly speaking, salaries for entry-level retail roles can range from around R20 000 to R40 000 per annum, while more senior or specialist roles may command salaries between R60 000 to R120 000 per annum. Experience, qualifications, and specific job requirements often influence actual salary ranges.
Common skills required for retail positions include excellent communication and interpersonal skills, the ability to work in a fast-paced environment, basic knowledge of point-of-sale systems and inventory management, as well as the capacity to adapt to changing sales trends and customer needs. Retail managers may also need to possess strong leadership and analytical skills, while those in more technical roles might require expertise in areas such as supply chain management or data analysis.
The retail industry is a diverse sector, employing professionals in various types of stores, from high-street retailers to specialist boutiques. Financial services sector companies often have large retail operations, while technology industries frequently incorporate e-commerce and digital sales platforms into their retail strategies. Manufacturing companies may also have retail arms for direct sales or product demonstrations.
Career development opportunities exist throughout the retail industry, with many roles offering potential for promotion to senior management positions or specialized departments such as visual merchandising or customer service training. Typically, employees in this field can expect to gain valuable experience and develop new skills through ongoing training programs, which may include leadership development courses, sales strategies workshops, or technical skill-building sessions.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Join professional associations in your field to expand your network and knowledge.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Johannesburg North: Non-Life Senior Actuarial Analyst posted by Network Finance
If you’re passionate about problemsolving, model-building, strategic thinking, and delivering insights that matter, this is the environment you’ve been...
View JobJohannesburg North: Corporate Actuarial Analyst posted by Network Finance
This well-established insurance organisation is building out its Corporate Actuarial function and is looking for a curious, driven, and analytically…
View JobJohannesburg North: Actuarial Associate posted by Network Finance
You’ll be joining a highperformance Actuarial unit within a dynamic Finance team. Expect a collaborative environment, a flat structure, and…
View JobCape Town: Senior Broker (Precious Metals) posted by Staff Solutions
Duties:Prospecting for new business from new clients and mining the stores database.Educating prospective clients on the value proposition of owning...
View JobWestern Cape: Executive Personal Assistant & Property Administrator posted by Persona Staff
Key Responsibilities: Personal Assistant and Executive Support (Primary Focus) Diary and Calander management, setting up of appointments and reminders,...
View JobWestern Cape: Infrastructure Lead posted by Persona Staff
Key Responsibilities:Develop and maintain detailed Standard Operating Procedures for all building systemsDraft and manage technical scopes of work for...
View Job
Browse Employers
Job Alerts