Cape Town: Voice (VoIP) Engineer posted by Mindmatch Consulting

February 14, 2026 Jobs in Cape Peninsula

Mindmatch Consulting

Western Cape

Other IT/Computer

Job Description

About the Role

The role of a Voice (VoIP) Engineer is key to the success of our business, as this could be the first time that our customers have had contact with us when an issue occurs. You will be accountable for working in a dynamic team whose sole purpose is to provide technical solutions to our customers. Each day will bring different challenges from resetting passwords, resolving system outages proactively and reactively through to new system implementations.

Key Responsibilities

Answering incoming calls and electronic tickets raised by colleagues to resolve customer issues.
Providing technical support via the telephone, tickets and email.
Taking ownership of customer issues to resolution.
Managing requests via our in-house ticketing system.
Diagnose and troubleshoot technical issues, in accordance with job role performed.
Research and identify solutions to software and hardware issues.
Prioritise and manage several open tickets at one time, monitoring responses.
Follow up with clients to ensure their Voice systems are fully functional after troubleshooting.
From time to time, you may be required to work out of hours in the resolution of issues.
Depending on knowledge increase, you may be required to join the On Call Rota.

Requirements

A good understanding of Voice Over IP (VOIP) on platforms such as but not limited to 8×8, Ringcentral, LGIPECs, Gamma etc.
Team player and ability to work with people of all working styles, backgrounds, experience, etc.
Eagerness to learn and develop and willing to go the extra mile.
Reliable and approachable.
Highly motivated, well organised, with the ability to work well within a team as well as independently.
Customer focus and strong ‘can do attitude’.
Excellent interpersonal skills with the ability to communicate at all levels.
Excellent problem solving and troubleshooting skills.
Ability to explain technical jargon to clients in plain English.
Ability to prioritise and handle multiple assignments at any given time.
Ability to complete complex tasks and projects quickly, react with appropriate urgency to situations that require a quick turnaround.

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Salary & Benefits

Salary details not specified

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

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Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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