Cape Winelands: Technical Support Technician posted by West Coast Personnel

January 14, 2026 Jobs in Cape Winelands

West Coast Personnel

Western Cape

IT / Computing / Software

Job Description

About the Role

We are seeking a skilled Technical Support Technician to join our team in Cape Winelands. As a key member of our helpdesk, you will provide professional technical support to customers, manage new customer systems, and ensure seamless broadband technology developments. If you have a passion for networking and internet systems, and excellent problem-solving skills, we want to hear from you.

Key Responsibilities

Manage the helpdesk and provide professional technical support to customers
Set up and update new customer systems
Maintain and update UNMS devices daily
Perform stock control and track field inventory
Record installations and repairs on Google Calendar/OneNote
Stay current with broadband technology developments
Conduct on-site service calls safely and responsibly
Maintain tools and equipment in good working condition
Provide clear instructions to customers on using routers and services
Test and troubleshoot equipment and infrastructure issues
Remove or replace equipment after service cancellations or changes
Conduct site surveys for potential customers
Follow health and safety regulations and conduct weekly tool talks
Collaborate with team members and assist management with ad hoc tasks

Requirements

Valid drivers license
Proven experience in broadband, networking, or technical support
Good understanding of routers, wireless technology and internet systems
Strong communication and problem-solving skills
Ability to work independently and in a team
Physically capable of climbing ladders and working in confined spaces

Salary & Benefits

Use of the company vehicle for business purposes only. (Salary details not specified)

How to Apply

About IT / Computing / Software Jobs in Western Cape

The IT and computing industry is a thriving sector in Western Cape, with many opportunities available to those interested in pursuing a career in this field. Generally, the job market in this area tends to be competitive, with a high demand for skilled professionals who can meet the technological needs of various industries. Typically, these roles involve working on software development, system administration, and data analysis.

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When it comes to salary expectations, it’s difficult to pinpoint exact figures due to varying factors such as experience, company size, and industry sector. However, broad ranges are possible. For example, entry-level positions in IT typically range from R300 000 to R500 000 per annum, while more senior roles can command salaries between R600 000 and R1 million or more, depending on the individual’s qualifications and experience. Experienced professionals can also expect to earn higher salaries, often above R1 million, especially if they are in high-demand positions.

Common skills required for IT roles include proficiency in programming languages such as Java, Python, and C++, as well as experience with software development methodologies like Agile and Scrum. Strong understanding of database management systems, cloud computing platforms, and data analysis tools is also highly valued. Additionally, excellent problem-solving skills, strong communication abilities, and a commitment to ongoing learning and professional development are essential for success in this field.

The IT industry is commonly found in various sectors, including the technology industry, financial services sector, manufacturing sector, and government institutions. These industries often require IT professionals to design, develop, and implement software solutions that meet their specific needs. In addition to traditional roles like software development, there are also opportunities for IT professionals to work in consulting, testing, and support.

For those interested in advancing their careers, opportunities exist for professional growth and development. Many companies offer training programs, mentorship schemes, and networking events to help employees develop new skills and stay up-to-date with industry trends. With experience, individuals can move into leadership positions or start their own IT consulting businesses. Furthermore, certifications like CompTIA A+, Cisco CCNA, and Microsoft MCSA demonstrate a commitment to professional development and can enhance job prospects.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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