Cato Ridge: Senior Customer Service Consultant

August 15, 2025 Jobs in Cato Ridge

Cato Ridge: Senior Customer Service Consultant

Posted on 2025-08-15 00:00:00

Employer	Unspecified
Category	IT / Computing / Software
Location	eThekwini / Cato Ridge

Job Summary

Our client a leader in the steel industry is seeking a highly experienced Senior Customer Service Consultant to join their team based in Cato ridge MINIMUM REQUIREMENTS Grade 12 Bachelor’s degree in Commercial or equivalent Diploma Qualifications: Data analytics or IT an added advantage 5 to 6 years in a Steel Industry or similar environment MAIN JOB FUNCTIONS Oversee Customer Service Consultants on a day-to-day basis. Raise tickets for any changes needed on SAP. Follow up on and escalate outstanding tickets if need to the Customer Service Manager. Departmental database development and management Perform all system changes required, i.e. SOP updates, report updates, database changes. Develop and maintain departmental reports. Ensure a professional service is given to the entire department. Build and maintain strong relationships with all sales, business development and customer service personnel. Assist the Customer Service team with resolving customer complaints swiftly through the claims system. Maintain the Product Claims register. To development and maintain of Standard Operating Procedures (SOP’s) and other documentation to ensure uniformity across teams and processes. Develop and maintain entire sales department information systems. Assist the Departmental Management Team with daily information and forecasting. Assist Customer Service manager to improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes. Assist Customer Service Manager to maximize customer operational performance by resolving problems; disseminating advisories, and new techniques; detecting and diagnosing problems. To track & ensure closure of claims. Identify patterns, anomalies, and discrepancies across datasets. Develop dashboards and reports using tools like Power BI, SAP Analytics Cloud or Excel Present insights to department Management Team. Support predictive modelling and trend analysis for sales Assist in budgeting and process optimization. Work with IT and SAP teams to improve data workflows and reporting capabilities. Work all departments to align data strategies with business goals. Support ad hoc data requests and audits.

View Job South Africa: SENIOR .NET FULL STACK DEVELOPER (CAPE TOWN/ HYBRID) UP TO R1.3M PA

Click Go Apply to apply online!

Get Similar Job Alerts

More jobs in Cato Ridge

More jobs in eThekwini

Browse IT / Computing / Software Jobs

Browse Unspecified Jobs

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions

South Africa: Debtors Team Leader (Cato Ridge) posted by Greys Recruitment

Minimum Requirements 5years experience in as a Debtors Team leader or similarRelevant qualificationProficient in Microsoft Office Word,Excel, PowerPoint...

View Job
Debtors Team Leader (Cato Ridge)

Cato Ridge: Electrical Technician posted by Tower Group

Our client, a leader in the steel fabrication industry is seeking a highly experienced Electrical Technician to join their team based in Cato Ridge.MAIN...

View Job
Electrical Technician

Cato Ridge: Mechanical Artisan Fitter posted by Tower Group

Our client, a leader in the steel fabrication industry is seeking a highly experienced Mechanical Artisan Engineer to join their team based in Cato...

View Job
Mechanical Artisan Fitter

Cato Ridge: MECHANICAL/ MAINTENANCE ENGINEER posted by Tower Group

Our client, a leader in the steel fabrication industry is seeking a highly Mechanical Engineer to join their team.MINIMUM REQUIREMENTS Grade 12 Minimum 10...

View Job South Africa: Solution Architect

View Job
MECHANICAL/ MAINTENANCE ENGINEER

Cato Ridge: Management Accountant

Our client, a leader in the steel fabrication industry is seeking an experienced Management Accountant to join their team based in Cato Ridge. MINIMUM...

View Job
Management Accountant

Cato Ridge: DEBTORS TEAM LEADER – CATO RIDGE

RedCat Recruitment urgently seeking an experienced DEBTORS TEAM LEADER for a well-established concern, position based in Cato Ridge, KwaZulu-Natal....

View Job
DEBTORS TEAM LEADER – CATO RIDGE

South Africa: Debtors Team Leader (Cato Ridge)

Minimum Requirements 5years experience in as a Debtors Team leader or similar Relevant qualification Proficient in Microsoft Office Word,Excel, PowerPoint...

View Job
Debtors Team Leader (Cato Ridge)

Cato Ridge: Management Accountant posted by Tower Group

Our client, a leader in the steel fabrication industry is seeking an experienced Management Accountant to join their team based in Cato Ridge.MINIMUM...

View Job
Management Accountant

Cato Ridge: Production Superintendent

Our client a leader in the steel industry is seeking an experienced Production Production Superintendent to join their team based in Cato Ridge. MINIMUM...

View Job
Production Superintendent

Cato Ridge: Roll Shop Foreman

Our Client,, a leader in the steel industry is seeking an experienced Roll Shop Foreman to join their team based in Cato Ridge. MINIMUM REQUIREMENTS Grade...

View Job
Roll Shop Foreman

Cato Ridge: Engineering Manager posted by Hire Resolve

A leading food manufacturing company is looking for an experienced Engineering Manager with strong expertise in plant maintenance, mechanical and electrical...

View Job
Engineering Manager

Cato Ridge: Roll Shop Foreman posted by Tower Group

Our Client,, a leader in the steel industry is seeking an experienced Roll Shop Foreman to join their team based in Cato Ridge.MINIMUM REQUIREMENTS Grade...

Cato Ridge: Senior Customer Service Consultant

Cato Ridge: Senior Customer Service Consultant

Job Summary

Get Similar Job Alerts

More related positions

South Africa: Debtors Team Leader (Cato Ridge) posted by Greys Recruitment

Cato Ridge: Electrical Technician posted by Tower Group

Cato Ridge: Mechanical Artisan Fitter posted by Tower Group

Cato Ridge: MECHANICAL/ MAINTENANCE ENGINEER posted by Tower Group

Cato Ridge: Management Accountant

Cato Ridge: DEBTORS TEAM LEADER – CATO RIDGE

South Africa: Debtors Team Leader (Cato Ridge)

Cato Ridge: Management Accountant posted by Tower Group

Cato Ridge: Production Superintendent

Cato Ridge: Roll Shop Foreman

Cato Ridge: Engineering Manager posted by Hire Resolve

Cato Ridge: Roll Shop Foreman posted by Tower Group

Cato Ridge: Production Superintendent posted by Tower Group

Cato Ridge: Electrical Superintendent

Cato Ridge: Electrical Superintendent posted by Tower Group