Central Johannesburg: Cell C Sign Language: Position Overview: posted by Merchants SA Pty Ltd

About the Role

As a Call Centre Agent (Customer Service Representative) for Sign Language, you will be a leading Brand Ambassador serving as the first point of contact for Sign Language Customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner.

Key Responsibilities

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• Respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements

• Matric / NQF Level 4 qualification
• Sign Language Certificate
• Min 6 months contact centre experience essential
• Min 6 months customer service experience required
• Speaks English
• Able and willing to work rotational shifts (10 hour shift including 1 hour lunch break)
• Saturday, Sunday and Public Holiday 6 DAY SHIFT ROTATION (6am to midnight) within those parameters

Qualifications

• None mentioned

Salary & Benefits

• Not mentioned