Centurion: Customer Insight Specialist posted by Ergasia Placements
Posted on 2025-07-27 00:00:00
| Employer | Ergasia Placements |
|---|---|
| Category | Customer Service |
| Location | Gauteng / Centurion |
Job Summary
- Degree in Consumer Science, marketing, UX Design, Behavioural Science or similar,
- At least 2 years of experience in customer insight, journey mapping, or UX research.
- Excellent analytical skills – able to turn messy data into clear stories and action points.
- Proficiency in AI tools, dashboards, or data visualisation platforms.
- Outstanding storytelling and communication skills.
- Ability to work independently, travel and engage in field-based research.
Bonus Attributes:
- Experience in QSR, retail, FMCG, or innovation-led environments.
- Strong visual reporting, or multimedia storytelling skills (photo, video, infographics).
- Passion for food, people and behavioural patterns.
Key responsibilities:
- Lead customer journey mapping, identifying friction points and opportunities for delight.
- Conduct field research via in-store visits, interviews, stealth observations, and digital interactions.
- Analyse behaviour and preferences including decision-making patterns, taste profiles, and pain points.
- Run quick-turn research around in-store pilots, packaging changes, and product rollouts.
Insight Tools & Data integration:
- Build structured customer feedback systems (focus groups, QR surveys, digital forms, loyalty data).
- Use tools like ChatGPT, Qualtrics, Al, and mobile AI apps to automate transcription, tagging, and sentiment analysis.
- Use computer vision and other AI tools to assess customer engagement with physical store elements.
Insight Translation & Innovation Support:
- Translate customer insights into actionable product briefs and experience strategies.
- Collaborate closely with marketing, NPD, and Ops to align findings with project needs.
- Participate in weekly “Insight War Rooms” to pitch ideas and rapid interventions.
- Generate a monthly Customer Pulse Report to guide cross-functional planning.
Market Intelligence & Trend Tracking:
- Conduct trend analysis and competitive audits to anticipate shifts in consumer behaviour.
- Lead regional insight gathering in South African and selected African markets.
- Partner with external research agencies, to build in-house research capability.
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Centurion
More jobs in Gauteng
Browse Customer Service Jobs
Browse Ergasia Placements Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Centurion: Sales – Need sales person with signage experiance posted by QPS Productions
QPS is seeking a highly motivated and experienced Sales Professional with a strong background in the signage industry. The ideal candidate will have a...
View Job
Sales – Need sales person with signage experiance
Centurion: Partner Account Manager (PAM) posted by Cyber Retaliator Solutions
Key ResponsibilitiesPartner Relationship ManagementBuild and nurture strong, trust-based relationships with partners, understanding their business needs and...
View Job
Partner Account Manager (PAM)
Centurion: Technical Service Manager (JB5335) posted by Kontak Recruitment
Technical Service Manager JB5335Centurion, GautengMarket RelatedDuration PermanentA leading technology and security solutions provider is seeking a dynamic...
View Job
Technical Service Manager (JB5335)
Centurion: Driver posted by Weexert
Looking for a female driver to work in Centurion Samrand. Must have a valid drivers license.
View Job
Driver
Centurion: IP CCTV Technician – Urgently Required posted by ML
An experienced CCTV installer with knowledge of all sorts of security system installation needs. Extensive knowledge of multiple security systems including...
View Job
IP CCTV Technician – Urgently Required
Centurion: Control Room Operators posted by Cora O’Neil Recruitment Agency
Hennopspark, Centurion CONTROL ROOM OPERATORS x6Minimum Requirements-Professional and presentable Afrikaans speaking individuals-Afrikaans and English first...
View Job
Control Room Operators
Centurion: Security Sales Consultant posted by Cora O’Neil Recruitment Agency
Centurion SECURITY SALES CONSULTANTMinimum Requirements-Professional and reliable Afrikaans speaking preferably male-Afrikaans and English first and second...
View Job
Security Sales Consultant
Centurion: Commercial Law Attorney posted by Cora O’Neil Recruitment Agency
Irene, Centurion COMMERCIAL LAW ATTORNEY Minimum Requirements-Presentable and professional-Fully bilingual in both Afrikaans English a must Full...
View Job
Commercial Law Attorney
Centurion: Control Room Manager posted by Cora O’Neil Recruitment Agency
Hennopspark, Centurion CONTROL ROOM MANAGERMinimum Requirements-Professional and reliable Afrikaans speaking preferably male-Afrikaans and English first and...
View Job
Control Room Manager
Centurion: Retail Sales Consultant posted by Cora O’Neil Recruitment Agency
Hennopspark, Centurion RETAIL SALES CONSULTANTMinimum Requirements-Young, well presented and friendly Afrikaans speaking individual-Afrikaans and English...
View Job
Retail Sales Consultant
Centurion: Electrician (MIE wiremans license) posted by Birthmark Group (pty) ltd
We are looking for a qualified electrician registered with DOL and must have MIE wiremans license.Send CV and certified qualifications.
View Job
Electrician (MIE wiremans license)
Centurion: Network tower technician posted by Birthmark Group (pty) ltd
Applications are invited for the cell network Infrastructure Technician.PURPOSE OF THE ROLEThe Infrastructure Technician Senior will be responsible for the...
View Job
Network tower technician
Centurion: Domestic Worker Helper posted by Weexert
Looking for Domestic Worker Helper to work at Samrand Centurion for stay in. Drivers license be an advantage and will be incentivized.
View Job
Domestic Worker Helper
Centurion: Field Sales Rep posted by Rekord
Role DescriptionResponsible for generating leads Cold CallingMeeting and exceeding sales targetsExpanding the companys customer baseBuilding and maintaining...
View Job
Field Sales Rep
Centurion: WAREHOUSE MANAGER posted by DYNAMIKO FOOD INGREDIENTS
Oversee daily warehouse operations, ensuring smooth and efficient workflows.Motivate and oversee warehouse staff.Manage stock control, including checking...
View Job
WAREHOUSE MANAGER
Centurion: Kitchen Manager posted by Lucky Bread Company
Seeking an experienced manager to oversee the daily operations of a production facility, ensuring food quality and production quantities are met. Motivates...
View Job
Kitchen Manager
Centurion: Digital Marketing Specialist – Social media posted by Phaedra Aesthetics Recruitment
We are seeking a well experienced Digital marketing specialist with the ability to write content grow a market audience and convert followers into...
View Job
Digital Marketing Specialist – Social media
Centurion: Foreman posted by Iluvia Developers
Voormanpos beskikbaar Voormanposisie beskikbaar by Lluvia Developers. Kandidate moet tussen die ouderdomme van 25-45 wees en 2 jaar ondervinding in die...
View Job
Foreman
Centurion: junior access control technician – electronic security posted by RHYCO RISK PROJECTS
Maintain Access control devices Programme access control systems, Install access control devices, Do site visits, prepare access control design for clients.
View Job
junior access control technician – electronic security
Centurion: Petroleum technicians posted by Birthmark Group (pty) ltd
Job Description DetailsPetroleum technician are responsible for ensuring the safe, efficient, and sustainable operation of the companys infrastructure and...
View Job
Petroleum technicians
Centurion: Call Centre Sales Agent – English & Afrikaans posted by InSHoor (PTY) Ltd
Want to Join our Dynamic Award Winning Call Centre Team? We are an insurance broker whose main focus is AVBOB funeral cover. We provide agents with fresh...
View Job
Call Centre Sales Agent – English & Afrikaans
Centurion: New Product Developer
Duties and Responsibilities Contribute to innovation and concept development. Test new ingredients or processes to reduce cost, improve quality, and reduce...
View Job
New Product Developer
Centurion: Senior Forensic Data Administrator
Main Purpose of Position Capturing and updating of crime information on databases and compilation and distribution of advanced crime reports statistics and...
View Job
Senior Forensic Data Administrator
Centurion: Recruitment Intern
Key Responsibilities Assist with screening CVs and scheduling interviews Post and manage job adverts across various platforms Coordinate candidate...
View Job
Recruitment Intern
Centurion: Creditors Clerk – Contract
Our client is seeking a diligent Creditors Clerk to join their dynamic finance team and ensure accurate, timeous processing and the reconciliation of...
View Job
Creditors Clerk – Contract