Job Description
The FSE will be responsible for configuring and installing VoIP PBX systems and to provide a high level of technical support to external customers while working under minimal supervision. The focus will be to provide on-site installation as well as diagnosing and repairing exiting technical problems.
Responsibilities:
- Act as primary interface to all clients to resolve problems reported
- Respond to tickets on the system in a timely manner
- Provide troubleshooting and technical support via remote or onsite support
- Setup and install 3CX software prior to installations
- Install mobile application for 3CX system
- Support and maintenance of 3CX system after installation
- Setup and configuration of PBX phones prior to installation
- Support and maintenance of PBX phones after installation
- Troubleshoot VOIP issues
- Setup of gateways (PSTN, fax gateways, FXO, FXS, BRI)
- Install and configure routing on ADSL and fibre lines
- Setup VPNs and port forward on routers
- Make changes to routers as per clients requirements
- Do preventative maintenance on routers updates and scheduling reboots
- Log onto routers to check the current configurations thereof to make sure everything is up to standard
- Setup and install 3CX software on the phones and server
Requirements
- A+ and N+ certification
- Experience networking and PBX systems
- Knowledge in structured cabling
- Good communication skills
- Problem solving skills
- Be dependable
- Have good time management skills
- Demonstrate professional attributes
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