Centurion: ICT Support Technician posted by Bidvest Protea Coin
Posted on 2025-08-29 00:00:00
| Employer | Bidvest Protea Coin |
|---|---|
| Category | Automotive Technician |
| Location | Gauteng / Centurion |
Job Summary
- Provide walk-in, telephonic, on-site, off-site, in person and remote support for desktop computers, laptops, printers, mobile devices, and other peripherals.
- Site visits.
- Install, configure, upgrade, and troubleshoot Windows and Windows Server and Office 365, and other business applications such as Adobe Acrobat.
- Set up and manage user accounts, email, permissions, and access rights using Microsoft Active Directory and Microsoft Entra (Azure) related tools.
- Log all service requests, issues, and resolutions accurately using a helpdesk or ticketing system.
- Diagnose and resolve hardware, software, and connectivity issues.
- Support basic network troubleshooting, including LAN, VPN, APN, and Wi-Fi.
- Perform routine maintenance, backups, patch management, and antivirus updates.
- Provide end-user training and guidance on IT best practices and security.
- Liaise with external vendors for repairs, warranty claims, or specialised support when needed.
- Maintain accurate records of IT assets, inventories, and software licensing.
- Resolve escalations of complex technical problems from junior IT staff or third-party providers when required.
- Support hardware rollouts, office moves, and ad-hoc IT projects as needed, including after hours as required.
Preferred qualifications/attributes/skills:
- Matric (Grade 12)
- CompTIA A+ or Equivalent
- CompTIA N+ or Equivalent
- Microsoft MCSE or MCSA or CompTIA Server+ or Equivalent
- Solid working knowledge of Windows and Windows Server, Office 365, Active Directory, and common business tools such as Adobe Acrobat.
- Troubleshooting level understanding of networking (TCP/IP, DNS, DHCP, VPN).
- Familiarity with remote support and ticketing systems. Top tier troubleshooting skills.
- Team leader abilities.
- Excellent communication, telephonic and electronic communication.
- Conversational customer service skills.
- Ability to work independently, manage multiple tasks, and meet tight deadlines.
- Willingness and ability to work after hours.
- Valid driver’s licence (for multi-site support).
- Own transport for committed time and attendance and flexible working hours when required on short notice.
- Professional, customer-focused approach
- Team player with a proactive attitude
- Commitment to confidentiality, data security, and company policies
- Working knowledge of Windows and Windows Server operating systems, Office 365, and other business applications such as Adobe Acrobat.
- Set up and manage user accounts, email, permissions, and access rights using Microsoft Active Directory and Microsoft Entra (Azure) related tools.
- Promptly resolve tickets and strict adherence to SLAs
- Strong problem-solving skills
- Top tier troubleshooting skills a requirement
- Mindset of problem solving and not problem escalating
- Team leader abilities essential
- Excellent Time and Attendance
- Own Transport
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