Job Purpose Summary The IT Support Technician will be responsible for troubleshooting and resolving all IT issues – whether hardware or software-related – and providing feedback within the agreed upon times to the IT Manager, as well as both internal and external stakeholders alike. Primary duties and responsibilities (but not limited to) Troubleshoot and resolve desktop support issues Install and configure software, hardware as well as PCs and laptops Maintenance: Ensure systems are backed up Document all tasks and duties Remote management and support Manage Stakeholder relationships i.e. Suppliers and ISPs Provide first line support with Frequently Asked Questions Maintain website, updating product details and Industry news. Develop and maintain the management Reporting application Minimum Requirements Matric / Grade 12 or equivalent qualification essential Minimum 3 years relevant experience in a similar role Good understanding of MS Server software and management thereof. Excellent understanding of MS Office (Word, Excel, PowerPoint, etc.) Skilled required Understanding of Server software, its implementation and maintenance Knowledge of Active Directory on MS Server Creating of Users/Roles in a Domain environment Understanding of TCP/IP Strong Problem solving & Analytical skills Technical understanding of IT infrastructures Good knowledge of PC’s/Printers and fault finding Communication skills (Verbal and Written) Advantageous Skills IT related degree/diploma. Web Development platforms/languages Personal Attributes: You will be expected to have excellent communication skills (both verbal and written), time management skills, self-management skills, be proficient in English, be enthusiastic, committed and dynamic and be able to work within a team environment (but also excel with minimal supervision). Remain flexible, function under pressure and maintain a positive attitude and work performance in a variety of circumstances Take responsibility for staying up to date with the latest trends and developments Follow Best Practices A high level of attention to detail Be willing and keen to share information Have a strong sense of integrity Be able to learn and apply new development tools quickly and efficiently Be able to accept constructive criticism

With branches across the country, our client rely on strong, efficient IT support to keep operations running smoothly. We are looking for an experienced and driven IT Support Technician to join their team and provide essential day-to-day support across our nationwide network. The IT Support Technician will be responsible for troubleshooting and resolving hardware, software, and network issues. This role requires timely feedback to the IT Manager and effective communication with both internal teams and external stakeholders. You will ensure that all branches receive reliable, high-quality IT support to maintain seamless service delivery. Because the company operates across multiple branches and business functions – from manufacturing to distribution and customer support – employees gain exposure to a wide variety of systems, teams, and business processes. This creates valuable opportunities for skill development and career progression. Duties: Provide first-line and second-line IT support across all branches. Diagnose and resolve hardware and software issues on desktops, laptops, printers, and other devices. Support Microsoft technologies, including servers, desktop applications, and the full Microsoft Office Suite. Install, configure, and maintain IT equipment and peripherals. Monitor system performance and troubleshoot connectivity issues. Assist with user account creation, access control, and system configurations. Ensure adherence to IT best practices, policies, and security protocols. Log and track support queries while maintaining accurate documentation. Escalate complex issues when required and follow through to resolution. Job Experience & Skills Required: Qualifications: Matric (Grade 12) Diploma / Degree IT Experience: 3 years experience in IT support Experience with Microsoft Server environments Networking experience (LAN/WAN, routers, switches, firewalls) Exposure to cloud technologies (Microsoft 365, Azure) Knowledge of backup solutions and cybersecurity best practices Skills & Competencies: Ability to remain flexible and perform well under pressure Positive, solutions-driven attitude Strong attention to detail Willingness to share knowledge and support team collaboration High level of integrity and professionalism Eagerness to stay updated with the latest IT trends and tools Openness to constructive feedback and continuous improvement Fast learner with the ability to apply new technologies efficiently If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.